During big promotions there can be problems with the Boots website as it can be in high demand, due to an overwhelming amount of people visiting their online store at once. However, it can also happen on regular days as well and we know this, thanks too many customers explain what their issues are. Many reports in the past have mentioned that the website has frozen, coming up with a blank white screen or having trouble whilst at the checkout as they’re about to pay.
Boots Reports
@BootsUK I had an antigen test booked tomorrow at Eastgate Rd Bristol, it’s now been cancelled and your website is not working and no one is answering the phone. I am flying Friday! I’ve had this booked for weeks. Can someone help
@ExpressTestUK still not working. I have now got to the screen to add the third person, then when I move onto the fourth, it kicks me out. any chance of it being sorted or should I book home tests from @BootsUK ?
@BootsUK I have ordered a COVID-19 PCR test through your website but the online booking system for appointments is not working, nor does the help page. I've been trying for a few days now and it's becoming urgent as I'm due to travel to the UK in a week. Can you help?