During big promotions there can be problems with the Boots website as it can be in high demand, due to an overwhelming amount of people visiting their online store at once. However, it can also happen on regular days as well and we know this, thanks too many customers explain what their issues are. Many reports in the past have mentioned that the website has frozen, coming up with a blank white screen or having trouble whilst at the checkout as they’re about to pay.
Boots Reports
@BootsUK Hi your new customer/account first order 20% off code - WELCOME20 - is not working on No7 products at check out, kind regards
@BootsUK hey guys. Just made an online purchase, payment has been taken but the website told me it had failed so the order isn’t confirmed. Is the site down? Money has left my account though. Please can you help? ☺️
@lookfantastic Not impressed. Ordered products on 29/11 and still not dispatched and could be a further 5 working days before that happens??! Updates and £5 off future purchase all well and good but doesn’t help me now! Could have purchased them when in @BootsUK instead 😠
Hi @BootsUK Booked and received PCR tests for my wife and I via recova-19 site. Sent them off on Wed 1st Dec. My wife's results received by email and text notifications yesterday. 16 hours later and nothing for myself. What's happening??? 3 days not working already!! 😤
@thetraveltrunk Still not working and u have tried on iOS and Android on different devices, phoned test and trace and was told because it's private they can't accept negative results, 36hours passed and no joy. Really thought @BootsUK would be the trusted service to use AND 35 minute on hold,
@BootsUK Second time an order "could not be processed" but my card has been charged. I Understand this will be refunded in 3- 5 working days.... but that's no good to me now. If I try to order again the same thing could happen. No hope of getting through to you on the phone 😥