Candy Crush Problems

Candy Crush is by far one of the most downloaded instalments, which can be found on Facebook, Android and iOS devices and with that in mind, with millions playing this game sometimes everything can becoming overwhelming and cause problems, meaning the app could either crash, have bugs, trouble with in-app purchases or it won’t simply load.

Candy Crush Status insight for Tuesday 4th of August 2020

If Candy Crush is down today, then reports will be found below.

Candy Crush Problems? Share your issues with Down Today readers:

  • Dan

    When your Candy Crush Soda game’s not working and you have to install again then lose your streak.

  • Linda Stilwell

    Jan 9, 2020, I have not been able to open CCS for the last 2 days on gameroom, facebook or King site. I can play it on my android phone only. What’s up with this?

  • Flo Thomas

    Candy crush is reshuffling seven times in seven seconds and then says I have run out of shuffles and says game lost.

  • Sheila Saunders

    I have not been able to get candy crush saga to load for a few days, now. When will it be fixed? I thought it was my computer, but I guess not.

  • David

    it is down today 5/5/18 please fix it no

  • Loretta Williams

    It want let me play

  • Loretta Williams

    Can’t get past 3110

  • Charlie

    Candy Crush return with message “An error occurred, please try to re-login facebook and try again later” Running with chrome or firefox and windows 10 and in other computer windows xp and chrome.

  • Elizabeth Hyler

    2/21/2018 at 2:16 pm EST. candy crush not loaded up both on web and mobile.

  • Kathleen Kovaly

    I can’t open my treasure chest. Any ideas what to do?

  • Karen

    Same problem here

  • Keti Maros

    I can’t send requests to my friends asking for a life, I go to the menu, select friends, click send request and everything freezes, then I have to reload the game and it works fine..Another thing, when I pass a level, it won’t go on the next one, so I have to reload the game, again, and then continue..

  • Sandi Hall

    Everytime I join a bomb with another candy or combine 2 stripes or a stripe with a wrap or bomb.. when it explodes it completely stops… it shuts down completely… this has been happening now for about 3 or 4 days.. is there anything I can do or is it something with the game?

  • Muna Salloum

    i’m on level 1422 and the same thing has been happening whenever I play the game. I’ve even tried using 2 other browsers with the same ‘crash’ result.

  • Joan Hewitt

    Level 289 crashes every time the color bomb is activated. Message says “An error has occured. We are doing our best to fix it, please try in a moment.”

  • Christine Thame

    Mine just says preparing and wont go no further to load

  • princess5894

    I deleted my Facebook account in October but have been using candy crush fine. Today I can play but won’t let me get bonuses or anything (inc. Daily spin) unless I login with fb. Does anyone else have the same issues?

  • Byron Madison

    I can’t get pass level 2780 No more levels will load

  • Emma

    candy crush and other are loadibg but the touchpad does not allow me to play, on chromebook IOS

  • lymbo

    Feels like their server is down. I’m sure when they fix it we will all get back to where we were etc. Very annoying though

  • Ursula Berger

    Candy crush won’t load

  • Shirley Foster

    I’m stuck in between levels 2825 and 2826 won’t progress

  • Kimberly Johnson

    After I hit play, I get a screen that has buttons 0-4. There is an “x” but it won’t let me exit. Nothing happens when I hit the buttons either. I have powered my phone off, but that doesn’t help either. Anyone know how to fix the problem?

  • Nicole

    My game start at me all the way over to number one and I was on 400 and something why did you do that

  • Manjunath Hegde

    Not update candy crush new level 2781 why

  • Fiona Zigas

    iPad and iPhone apps are stuck at level 2780 after completing it 2 weeks ago or more…PC version is way ahead on levels.

  • Fiona Zigas

    Same here…can’t get past level 2780 on iPhone or iPad…computer version is way ahead on levels.

  • Nana

    Candy Crush cheats. I know for a fact that I’ve completed my moves and it says i failed.

  • basky

    Cant collect my bonus and cant connect to FB. Network is fine

  • AngNTex

    Game won’t begin, there is a sign on the front page saying Closed for the Season???

  • Lisa Griffiths

    Stuck on 1925! Won’t move me on.

  • Mary Jo Lomas

    I am stuck on level 2690 and it won’t advance to level 2691. I’ve completed level 2690. Stuck on the train.

  • Jennifer Malone

    Stuck on the crossroads to Balloon Barn ( level 2691 ) has been for 2 weeks

  • Kitsy Powers Bridges

    Same here. I’m stuck at 2705.

  • Katherine Lee

    I have completed level 2,225 about 15 times but the game will not let me move on to the next level.

  • Rey Gervacio

    Iam so prostrated as my candy crush freezes for two days now!
    I think I better stop playing this from now on!
    Iam on level 1692 grrrrrr

  • Carron

    Yes me too and can’t get it to re download now

  • Sue Rees

    Since last night Candy crush saga goes to black screen when press ‘play’. Anyone else had this problem?

  • Judith Appleton

    Can’t get logged . Into Facebook during game

  • Deepak

    I have completed episode fabulous fair that is upto level 2575 ten days before and my new episode cocoa cove is opened but levels are not loading and they all have no numbers. Then how to start the game from level 2576

  • Stan Yee

    Candy crush not loading on iPhone, very frustrating after 2 days, I’m ready to delete it for good.

  • Madge Thornton

    I am on game 1810 and only have 45 seconds to complete where as on the tips pages it has 90 seconds, can anyone explained this because players are complaining they can’t finish it in 90seconds how am I supposed to on 45?

  • Lynne

    I had 9 gold bars, next thing I know I have 2. I have earned 3 more am I going to lose them too. I did not use them

  • Lucine DerHagopian

    My booster wheel is gone from windows 10 hp laptop and on Samsung galaxy edge 7 phone, it keeps saying come back later for another spin and don’t use phone much

  • Carole Arsenault

    All day today after I play about five games I am unable to make any moves, the whole screen just freezes I installed a critical window update yesterday for windows 10 OS and ever since then it crashes constantly after five games…grrrrrrrr….

  • shay Ison

    During the game it stops

  • Jackie Deaville

    When the word loading comes on its very faint then just cuts out.

  • Leo Diesbourg

    Actually it was level 2595 and it finally stopped giving the checked candies which allowed it to finish.

  • Leo Diesbourg

    After completing the level the game is stuck in an infinite loop awarding points by “completing” the special pieces on the screen. Is there any way to stop it? If I close the app I have to replay the level and it does it again. Level 2582 or so (can’t get back to my map)

  • Joanne Jones

    mine has been rubbish for a week, takes ages to load ,and format changed, and keeps freezing, no pleasure in playing this now, cheers for that

  • Kate

    CC won’t open or load

  • Angela Fothergill

    Am playing candy crush and want to use gold bars to buy lives. I have 167 bars but when I go to buy 6 hours play it says no internet connection but I have internet connection and am using other sites. What is the problem folks, can anyone help?

  • Rocky Lingerfelt

    I’m on level 1327 been there for the last two months can’t or it will not let me win even when I do win. Every time I get close to a win the game locks up and will not move until I turn it off. I have used my boosters bombs and hands to get the two Apples and two cherries to fall thru then when that happens and the others start to pop and add points it locks up again and again every time. Now when I don’t have a chance to win it will let me make all of the moves. I’m at the end. So I going stop playing any of kings games that I have been playing for last three years.

  • Elizabeth Hyler

    5/15/2017. Candy Crush won’t load up on Google Chrome and Edge browser.

  • Phil Hutchinson

    The version I play on PC through facebook is acting like the app version available for mobiles. I do not like that version, nor can I seem to revert it and it’s especially annoying when I can’t access the moonstruck levels. One annoying thing is that it does not run in the background, so I can’t just alt+Tab to other stuff while I wait for end of level animations etc. I can’t see any way of changing it, plus even when I play online through facebook it still tells me that I should connect to see my rewards; even though I clearly am connected. Fix whatever the hell you did to it please.

  • CJS

    Candy Crush wont open on my FB page but will on my phone, please help

  • zupnam

    what level are you on? im on 2470

Candy Crush Reports

K why is the Candy Crush app not working on my phone 🙁

@CandyCrushSaga hi guys I had a problem with this game help me plz