Sainsbury's Down Today?

If you’re wondering if Sainsbury’s is down today, we aim to help you find out about any website maintenance messages, app problems when the server has crashed, or other issues that are being reported. This could range from trying to order and losing your basket to other online services being offline and not working due to demand, or server issues. It’s also good to remember that other people trying to shop for their weekly groceries may find Sainsbury’ down today, so please let us and others know about the problems you are having below.

Sainsbury's Status insight for Sunday 26th of May

If Sainsbury's is down today, then reports will be found below.

Report Sainsbury's Problems? Share your issues with Down Today's community.

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Sue Nash
1 month ago

No access to Sainsbury’s on line shop through App and website no accessible

1 month ago

I can’t check out

1 month ago

No receipt for home delivery. Credit card not charged. Customer service cutting me off.

Josephine H
1 month ago

There are problems checking out. I’ve been trying for 2 hours and it says there’s a problem with their system

Dominic James Nicholas Baylis
2 months ago

Sainsbury cash only in Kidderminster Worcestershire

Alan cheesebrough
3 months ago

Unable to log into my sainsbury energy account

4 months ago

The Sainsbury’s website is loading slow today for some reason, I restarted my router and it’s the same.

4 months ago

Added all my shopping to the basket, which took a while, then all my groceries just disappeared. Nightmare, has this happened to anyone else?

11 months ago

The request could not be satisfied.
Request blocked. We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: EuXhPfW8dJuUrMCuGH_aXrLD7M-ErjbD4qGXjKF6Qrrr-pjciA1rDg==

1 year ago

Third day I am told I cannot ammend my order – bloody infuriating!

Rosie Franczak
1 year ago

Website down at 10.15 am Friday 17th March. I got really really bad order today – most of the main items I needed for planned meals were missing from my order. Can’t get hold of any human being except in the hopeless call centre in South Africa who known nothing, are not invested in the Brand and run away or cut you off if you ask any difficult questions. I tried to reorder and the website then crashed just as I was going to checkout. Sainsburys has to be the most frustrating and hopeless supermarket in Britain. I also shop at Ocado who are brilliant but don’t have some of the things I like but on the whole have a lot ore things than Sainsburys and rarely elt me down. Their customer service is second to none and they are cheaper than Sainsburys in many cases.

Carol Edwards
1 year ago

I see so many on here having problems logging in to the website. I have used Facebook messenger this morning to report the issue on behalf of my neighbour giving details of what she is using to access the site, E-mail and contact details
They have said they will raise a tech form and get it fixed in 72 hours. Just letting others know, so you can do this too. Hope everyone can get back into the website soon!

Carol Edwards
1 year ago

What is the problem with sainsburys website not connecting with an apple ipad? My elderly neighbour has had a problem this week, no problem before.

1 year ago

Can’t log into my order, saying system problems.

1 year ago

Can’t amend my order or add an order. Its been days. Contacted customer services who stated there’s an update going on but no timescale given which is disgusting. Very poor business

1 year ago

Can’t connect through Chrome today so had to use MS EDGE and that worked ok

1 year ago

Can’t get through to Sainsbury’s to amend my order for tomorrow. Been trying for three days What’s going on?

Pat Miller
1 year ago

What is going on with Sainsburys today? I can’t log in to amend my online delivery order for tomorrow. All I get a contact is a number to ring and no sense whatsoever from that call. So angry as we’re elderly and 6 miles from the nearest shop.

1 year ago

Many thanks ernesto. Strange the lady in the Karachi call centre brought up the same proble. Will try Edge

ernesto mangolini
1 year ago

Hi ben having same problems trying to log in but always end up saying Error 403 afetr that I tried doing it through Microsoft Edge it works as I am able to order I also spoke to a lady as well from Sainsbury’s help line she was say some kind of computer problems but she also said that three times to me when I called but don’t no why it keeps on happening with Goggle. As mentioned it ended up doing it through Microsoft Edge

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