Sainsburys Problems

Is down today? If you visit their website you may notice a maintenance message, see the app has crashed when trying to order and lose your basket, plus other online services may be offline and not working due to demand or server issues.

Sainsburys Status insight for Wednesday 27th of May 2020

If Sainsburys is down today, then reports will be found below.

Sainsburys Problems? Share your issues with Down Today readers:

  • Dan

    The Sainsbury’s app just crashed for me and I lost all my basket, I guess this is due to the demand with more people ordering while at home.

  • Paul George

    I am 99 living alone and I cease to be recognised as a vulnerable customer? Is this a technical glitch

  • Tell-it-like-it-is

    No offence but you and everyone else. I can’t find slots anywhere and have shopped online for nearly 20 years. Vulnerable too. It’s people that Normally shop at Christmas only being selfish. I see car owners complaining, at least they can get to a shop! We don’t drive. No buses are running. So even if I wanted to go out and it was safe, I can’t get.

  • NKC

    After filling out Government’s information form and waited for 2 weeks for Sainsbury to allocate a slot and it finally happened yesterday. Despite getting the slot I still couldn’t get pass the payment stage. Spent hours last night and this morning without any success. There is no way of getting touch with anyone in customer care to tell them there is an issue. Unfortunately, I have been told by the medical professionals that I am critically vulnerable and I can not leave the house.

  • Gordon Collis

    Phoning to complain is a waste of time it seems.

  • Gordon Collis

    It’s not working

  • Gordon Collis

    After 32 years being a loyal shopper of Sainsburys and using the on line shopping for several years now we have been unable to get online shopping for last two weeks. Despite getting a slot last week we were unable to get past the payment stage. Got a slot Yesterday ordered shopping then error came up during payment. Phoned bank and they say it’s Sainsbury’s issue. Spent hours on Friday night without success. Then this morning saw lots of slots available but not able to pay then having lost the slot find there are no more for 3 weeks. Marvellous. Fortunately I’m only vulnerable and not extremely vulnerable so will shop elsewhere. Sainsbury’s have lost a loyal customer. I just hope no one more vulnerable is suffering because of their incompetence.

  • Carol Price-Jones

    Yes this is happening to me a well. Tried both my card and my husband’s card but the same thing happens after passing the bank security check. I am a priority customer and now my delivery slot is not available.

  • FG

    since yesterday I get an error after I have done my bank security check that I pass, I have no idea why and cannot reach out to anyone. It is not my bank card, are they too busy to take payment even from priority customers?

  • Howard Evans

    Is it just my luck or have Sainsbury got it wrong? They say that they want vulnerable people to let them know by phoning 08003281700. It is impossible to get through to let them know that as registered customers my wife and I are over 80 and are unable to book a home delivery slot. The web site is ‘down’ and email communication is hopeless. Any advice would be appreciated.

  • john Swanston

    Hi John – You are not alone. I have been on since 10am. Its completely crazy to suggest ways of increasing one’s order in the midst of disgusting levels of panic buying and systemic abuse. I’m trying again later the only problem being the time slot has lapsed and future slots will be booked in the interim.

  • John Cheesman

    I cant checkout. It keeps going to “before you go”. I am one of the vulnerable people sent an email to say I could get a delivery today and the site wont let me checkout. Any ideas anyone?

  • John Downign

    In the middle of an order and the site has crashed.. Now I can’t get back in !!

  • Lee

    Have been trying to order groceries online last night the site went down, tried again since 4pm just now and it still down.

  • Tony

    The same story as Tom in London. I’m in Lincolnshire, at 10.30 half way through making an order the site went down. No idea how long it’ll be down so I’ll probably drive down to Tesco’s instead.

  • Tom in London

    Down today. Never received confirmation of an order I placed yesterday

  • DNY

    no access on-line Bank today, no reason given 08:20 29th Apr

  • Angela A

    Unable to book a Sainsbury’s slot on their app today-is the site down?

  • Ant French

    its business and nothing to do with you. so keep your nose outta it!

  • Ronei

    If you use the website instead, which the app directs you too, it works fine.

  • Moneybox

    well FOOK off to Tesco then

  • Moneybox

    Oh grow up you spoilt brat. There are people in the world whom are starving. Shame on you.

  • Sj

    I’m off to Tesco too!

  • Ant French

    down today when i need food delivered for tomorrow evening. if its not back up by 4pm i will go to tesco and you would have lost a customer who spends £120 a week on food.

  • Izzy

    App won’t log me in

  • Edwin Gardiner

    Same problem when trying to check out. Says items not available for delivery date. Would not let me change the date. Had to remove order, then changed the date to later next week. Same message on checkout. Problem seems to be related to the more perishable items. Haven’t seen any apology from Sainsburys.

    Needs a big bold apology at the top of this page, and an ETA to solve it.

  • Donna

    I can’t even get on Sainsburys website it says unable to find ip address been trying all day since 9 am

  • Alison C

    I have the same problem: unable to check out without confirming changes/product unavailibility which amounts to my entire order! I have logged off and on and tries via a different browser.

  • Sally ‘Edwards’ Fowler

    Tried to update my order but it won’t checkout without trying to replace half of my shopping. Tried doing it on the app & desktop website. Need it fixed ASAP!

  • Janet

    Website / app / phones – all not working can’t check my shopping out – I only have 26 mins left!!!

  • Plymouth

    App seems to be down. I booked a delivery slot but it did not add any of my items to the trolly. Now it will not log me in

  • MY

    My app’s not working, cannot login, says “nodata”

  • sandra

    I’ve been trying to register with the smartshop app for 2 days now and it keeps gving me the same ‘sorry there was an unexpected error’. i’m about to give up. Tesco’s app worked perfectly. is it just me?

  • Caz Earle

    I cant check out…

  • John Rockey

    Grocery shop crashes to html ffs off to Tescos I guess

  • Carolyn Chambers

    They must have the BA IT team on the case

  • Bob Rover

    It’s slow as chuff lets you load the basket,,,, come to checkout…. goes through the secure code ball ache, then bam,,,, gateway timeout. This happens nearly every week. Maybe it’s because I do mynshop on a Sundays and they turn off the lights?


    omggggggg what a awful site been down all day .called emailed live helped and they say the same thing since 11am we will be back up in an hours ..WHAT A JOKE AND WHAT SUCH LIES un helpful say the same thing like their robots up in a hour have a nice day
    what have a nice day u piss takers get the site up my shopping was due 2 days ago i spent again this week 207 89 and u say u cant cancel because system i sdown HWERE IS MY SHOPPING I SPENT EACH WEEK AND SOMETIMES TWICE A WEEK OVER 200PLUS AND U TREAT US LIKE THIS WITH LIES

  • mary

    Really down again – not good enough

  • Lis

    Grrrr can log on fine but when going to book a slot or add evocuher the system froze argggggg been trying for a few hours now

    I think I’ll shop elsewhere ASDA TESCO OCARDO at least these online sites don’t have as much systems down as SAINSBURY
    Awful shop never again will i shop here
    Shambolic !!!!!!

  • fisc01

    Order failed to show between 9 and 10 pm last night and heard nothing since. Impossible to get through on the phone so don’t know if order will arrive. One expects problems, but this is appalling customer service.

  • Martin

    I am an online team leader working within sainsburys.
    We have had technical issues today, resulting in all online picking systems not working.
    All shopping has had to be paper picked instead of using our online shopping handsets.
    It takes so much longer to do so.
    Please believe me when I say the stores will be doing 10 times as much work as usual to get your shopping to you.
    Have you tried to call your local online store instead of the contact centre for an update, might be worth a try.

  • Elizabeth Bower

    Shopping should have been delivered between 12 and 1 PM. It is now 315 and my shopping still have not arrived. What is happening I cannot get through on the helpline

  • Alan

    I have nothing wrong with getting onto the website but damn trying to access the online banking seems to be somewhat of a pickle. No idea whats going on.

  • Usall

    (SAINSBURYS online problem) Apparently, the problem is to do with a few customers’ card details. Their system is not able to accept (selected???!!) card details, so you need to speak to a customer advisor and they have to enter the details onto your account for you. Then you should be able to checkout properly. With mine, when I checked out, it gave a different error message about my payment but the order did go through (as confirmed by the advisor). Hope yours goes well….

  • Usall

    Thanks, Bab. Aren’t Sainsburys fixing it??? (not really a question for you). I’m trying to contact their phone helpline. Will update later.

  • Babs

    Siansburys groceries does not take payment due to technical glitch, which has now been there for nearly 4 days!

  • Usall

    Is there a problem with the online grocery payment system at the moment? It keeps saying it has logged me out for inactivity — I have tried re-logging-in, and using a different browser, but am getting the same error again and again….

  • Ceedeells

    Is sainsburys website down today thurs 9th Feb?
    Could not log on last night or today.
    Blank page!

  • Jenifer Dylan

    I have booked a time slot for delivery but I can’t add anything to my trolley. I know people go crazy at xmas time but surely there is something left?

  • Sophie

    Grrr did my shop, went down, can’t check out

  • Yvonne

    I wanted to update my shopping which is being delivered tomorrow, but can’t get on 🙁

  • Nikki

    sainsburys groceries down!! Just finished shop and logged me out, now I can’t get back on!!!

  • Riddly

    incredibly slow tonight: ‘sticks’ and tells me it’s ‘updating’ it bloody isn’t, I have to reload the page every damn product…..getting very annoyed with this! WTF is going on- I have good connection with everything else….

  • Rose

    My Sainsburys login is not working, I want to order a shop and cannot. I have tried on laptop and mobile phone and still not working.

  • Howard

    Definitely down today…

  • Greggy

    Sainsbury’s website is down for me, whats going on. Are the servers offline due to maintenance or updates?

  • Craig

    I am looking forward to the Sainsburys Boxing Day sales 2015, but what I am not looking forward to is the website going down s this will not allow me to search for the deals. Will the Sainsburys website be able to handle the traffic this year?

  • Sergio Seelochan

    Getting “The requested URL was rejected. Please consult with your administrator.” was working until 10 mins ago.

  • Mandy

    Is Sainsburys going to add some sort of countdown timer on its website to let us know we are in a queue like a few other stores did online last year?

  • agota

    I was doing my online shopping when the whole website crashed and it says:
    The requested URL was rejected. Please consult with your administrator.
    Your support ID is: 16221582016785297320

  • Just tried to submit online assessment for groceries online shopper at Ellesmere Port – completed all ?aire and then received fault message as I pressed submt. Can you help ?

Sainsburys Reports

@sainsburys could I check if your click and collect groceries is not working. I have tried all day to book slot to no avail

@UpperEdmonton @sainsburys Generally feel safer being able to use the app but if there’s an ongoing problem might need to reconsider 🤷‍♀️

@UpperEdmonton @sainsburys Exactly the same thing has happened to me this morning. I don’t normally experience any problems. Members of staff tried to sort it out but it wasn’t possible… ended up having to go through till. Heard staff say smart shop not working on their tills

@Zearxy @sainsburys Whats the fcking problem? You should wash them anyways before eating.

@sainsburys Hi Fraser, the problem is not with my device, it is with your in store devices/training. My device asks me to seek a member of staff for help and presents a QR code for them to scan so they can start the bag check process. No staff member has so far been able to scan the QR code

@sainsburys Hi Fraser, so far on 4 visits staff have been unable to help. I am using an iPhone. The problem seems to be when the smart scan wants staff to do a bag check and scan some items from my bag. They do not seem to be able to do this and can’t get their barcode scanners to work.

I’m so sick of trying to solve this problem by myself. I bought these beans from @sainsburys and when I opened the pack they were moldy. None of your FOUR different staff on direct message could provide me a voucher to spend in store. It’s not about the £1.15. It’s about respect.

@sainsburys Hi I've sent DM with screenshot to show discount not working. Thanks

@sainsburys 6 days since I raised a problem with a delivery of fresh milk, still no response #CustomerService

@sainsburys so your system goes down last night while half way through my shop for a family of 5. getting what I managed to order before it crashed today but I need the rest. I'm vulnerable so can't go into store.

@sainsburys My order arrived bagless last night, which, given I'm shielding and had expected shopping to once again be left bagged by the door, presented a bit of a problem. Policy changed or a glitch? I'm in Newcastle city centre.