TUI Down Today?

For those of you who are looking to book a break away, or have already, and you’re finding that there’s current problems with the TUI website then you’re in the right place, as by leaving your server status it’ll notify our writers and members of the Down Today community. Many customers of theirs have had issues in the past with their login not working, the website freezing, trouble making payments or a blank white page appearing, which clearly indicates that there’s something wrong.

TUI Status insight for Tuesday 18th of June

If TUI is down today, then reports will be found below.

Report TUI Problems? Share your issues with Down Today's community.

Oldest Most Voted
Inline Feedbacks
View all comments
4 days ago

Checkout not working. Status 500.

can not get on tui site just saying access denied
6 days ago

cannot get access always denied

10 days ago

Can’t book and pay for booking it just says technical problems

1 month ago

Can’t get on to print off by boarding passes

1 month ago

Website will not conduct a search once stipulating search parameters for holiday. Comes up with error page when trying to search.

1 month ago

The Tui App is a total pain! I am going away Fri, taking my mum for her 80th birthday and between the app, the website, this has been the worst ever! I cannot check my details, check in, print anything off …I have rebooted my internet, deleted and replaced the app multiple times, still nothing! I went to the local store today and she told me the Tui app and website support experience is not good at all – lots of complaints.

2 months ago

Tried via app and Web to book holiday..http 404 code each and every time.. tried 9 times. Will book with another company

2 months ago

The TUI app wont go past the splash screen, which ironically suggests that I should “Live Happy”
On 2 different android devices
Might have spoken a tad too early, the phone app is now showing a menu banner, but main screen says “Oops! Something went wrong”
You’re telling me !

2 months ago

Trying to pay and book a holiday today but after I put my details in, the next page says 404 forbidden.

3 months ago

Just booked and paid but no confirmation received. On contacting Tui they had no record of my holiday. Now waiting for the bank to refund. Possibly missed out on an offer 🙁 tried to complain but you can’t do that with the booking number

3 months ago

Still access denied today

Kit w
3 months ago

Been trying for a hour now and I can’t log in to TUI website, or manage my booking portal.
keep getting error messages ie Access Denied: You don’t have permission to access “” on this server: Reference #18.21847b5c.1709136518.2b2c8547

3 months ago

Tui app fails to start on my android 9 phone. Was fine when I loaded this year’s bookings late last year, but now it stops straight away and I get repeating flashes of message that app has stopped. Is still working on our newer android phone. Reported to the developer but not seen any response or change. Have nted that an update was released last dec

C Larkin
3 months ago

Manage my booking, still isn’t working!
Been trying to pay for over a week but every time I go on manage my booking I just get a blank screen.
Called TUI 2 days ago and they said it’s a glitch with the app and website and will be fixed in 48 hours. Well 48hrs later still not fixed.
Get a grip TUI!

3 months ago

I get through to the screen to pay for the booking and it tells me there are techinical problems – what’s going on??

Ellie Goodall
4 months ago

Tui agents cant hear me on phone, but all other phone calls i make and receive are fine.

4 months ago

I’ve been trying to change a booking for the last week, go through ‘manage my booking’, ‘change your holiday’ all the way to the confirmation page then get the ‘technical difficulties’ message

M c
4 months ago

Can login to my tui account fine yesterday but today when I’m wanting to book seats , all I’m getting is your booking can’t b amended at this time , I’m not travelling untill July so not sure where the problem is

4 months ago


4 months ago

Got a very unique problem today

I can get on the website fine, but I cannot narrow down the searches! Customer site will permanently try to load the drop down for selecting airports and/or hotels, and the agent side does not allow me to narrow the search by hotel/destination.

Seems likely to be effected by the storm, but by goodness it is frustrating!!!

View the latest outages and problems reported on Down Today.

Report your exact problems.x