TUI Problems

For those of you who are looking to book a break away, or have already, and you’re finding that there’s current problems with the TUI website then you’re in the right place, as by leaving your server status it’ll notify our writers and members of the Down Today community. Many customers of theirs have had issues in the past with their login not working, the website freezing, trouble making payments or a blank white page appearing, which clearly indicates that there’s something wrong.

TUI Status insight for Thursday 4th of March 2021

If TUI is down today, then reports will be found below.

TUI Problems? Share your issues with Down Today readers:

TUI Reports

@TUIUK That's not what you said you said 3-5 working days

@TUIUK Hi Tui please stop ignoring my messages I'm not being rude in the slightest you stated 3-5 working days it's now past that so I'm politely asking why I haven't received my refund yet

@TUIUK hi, how come to rearrange our cancelled May 2021 holiday to May 2022 for 2 people is £600 more expensive and that’s with the 20% discount? Yes this year hasn’t been easy but surely we should be able to swap for the same time next year without having my pants pulled down?

Wow. Trying to cancel a holiday with @TUIUK and they just put the phone down on me. How helpful...

@TUIUK hi I want to log a complaint, after waiting an hour and a half to get through to an adviser, he was soo rude and then put the phone down on me?? He refused to help, simply, “call us back”

@PhilCookson @TUIUK It’s just not on... I’ve booked every holiday with them for 10 years and feel really let down tbh 🤦🏼‍♀️

Hi @TUIUK, spoke to someone on 19th Jan to be told to call back as the system was down, tried most days since with no joy. Are your phones receiving incoming calls?

Ok @TUIUK , I understand there are less staff working currently but I have spent almost 4 hours on the phone trying to book a holiday for 2022, it’s not something I can book online, are people actually in the call centres or am I just wasting my time!?😡

@HitmanHandle Straight down to the @TUIUK rep asking to be moved pal

@TUIUK I'm trying to book excursions for a marella cruise in December, however the page is not working and hasent been for days . Do you know when this will be available again?

@TUIUK I understand this, the call was finally answered after 3.5 hours and I didn’t even get an ‘hello’, the person put the phone down on me. You can’t blame that on the pandemic!!…

@TUIUK Hands down the best holiday company throughout all this. Happy to wait for our call to reschedule to next year again 😂🤷🏽‍♀️ #keepupthegoodwork #tuimagiclife2022 🤞🏼