TUI Problems

For those of you who are looking to book a break away, or have already, and you’re finding that there’s current problems with the TUI website then you’re in the right place, as by leaving your server status it’ll notify our writers and members of the Down Today community. Many customers of theirs have had issues in the past with their login not working, the website freezing, trouble making payments or a blank white page appearing, which clearly indicates that there’s something wrong.

TUI Status insight for Tuesday 11th of August 2020

If TUI is down today, then reports will be found below.

TUI Problems? Share your issues with Down Today readers:

  • Sheri Hickinbottom

    I had my holiday cancelled to majorca rebooked for turkey gave me the same reference number but can’t get the turkey holiday still getting my majorca holiday come up

  • Alina Stavarache

    what is the best number to contact this disgraceful company?

  • Alina Stavarache

    Yes it is, I’ve been trying on both 02034512688 and 02036361931 and nothing, I’ve spent hours waiting in the line and still no answer, does anyone else know what’s the best number to contact? My option expires on the 22nd July and I am desperate to get in touch with them, such a crap company to deal with 🙁

  • ruth bouzidi

    Tried amending my booking for 2 days now and just get error message saying experiencing technical difficulties….so annoying

  • Gemma

    Keeps freezing when trying to look for future holidays, I know right now isn’t the time to be doing so, just nice to see what places there are to visit.

  • Marjorie Hickman

    TUI unable to make payment keeps sending me back to previous page saying technical issues.

  • Phillip Murray

    Been trying to pay my holiday balance for a few weeks, no response from the payment line at all. Currently been on the line for 2 hours!! The deadline date to pay is looming and I can’t physically get through to make a payment. Help!

  • Dave H

    Dave H
    I have been trying to pay off the balance of my holiday but just can’t seem get an answer from number shown on website, also if I go into my account I find that I can organise a Tui credit card but cannot make a payment how do I stand when my payment period is up, you are annoying many people with this it problem you must get this fixed very soon or customers will not come back.

  • Tracey Jones

    Tried ringing but no luck either. Really frustrated that the manage my booking app online doesn’t recognise that changes made due to the coronavirus are free and if you’ve booked seats together it doesn’t recognise this either.

  • jacquie

    I have been trying to contact TUI for days and hours on phone, nobody is answering at all has anybody out there been able to contact them?

  • Roy

    Is tui amendment section still down on website ?

  • Mandy

    Tried to pay holiday balance for the last 2 days and screen just gets stuck.
    What’s going on?

  • Barbara

    Booked a holiday on Sunday but since then my account does not recognise this booking and the Manage my Booking is down.
    Managed to get confirmation of the booking and selected outbound seats by phone, then inbound seats through the ‘Contact us’ facilty.
    No idea how to input passport details,check in and print tickets.Waiting reply from email to Tui.

  • Tracy Henderson

    im trying to go on the tui website get onfront page then when it says continue comes up with a bad request and wont let me go any further

  • mark tracey

    still crap last night and today, let’s you go right to the end and then crashes you out – poor website

  • mark tracey

    can’t book anything on TUI today (25-01-2020), that includes flight only and holidays. Very frustrating !!

  • heligaz

    TUI still down,been trying to sort out a booking mistake(on their side) and every time I call them they say ”system is down call back tomorrow”.going on for 3 days nowthey say call back monday!!!!!

  • Leon Matthews

    Same here was same last night with app.

  • Lydiaanne

    Tui app is not working and my check in is open today.

  • Sarah White

    disappointed I can’t book my holiday. Is it better I don’t use TUI anyway? You’d think there would be some sort of warning before you got to the payment page.

  • Jacqui

    I have been trying to get on to the first choice website and app and I and getting technical issues please go back a page well this is only login this has been going on since 1st November 2019 tried ringing but no answer holding to 20 mins + . Tried a different browser and cleared cookies and cache but still not working. When are then going to sort this. Have sent emails and messaged them on Facebook still nothing. Disgusted

  • ayshea price

    trying to pay the balance of my holiday (going in feb) Will i incurr late payment charges if not paid? They wont take payment on th phone either?? Maybe i should charge them!

  • John Tamblyn

    Trying to finish paying final part of holiday, site told me i am going in 2 days (i am going in february), phoned up to try and pau,they say cant take money, all systems are down and they dont know when they will be back up, very suspicious when customer service seems disinterested ?????

  • TraceyB

    Tried to buy holiday extras on line with TUI yesterday (6th Nov) and still can’t tell today if my money has been taken or if it’s actually booked. Have been ringing their customer service since yesterday but nobody picks up. On line chat doesn’t work. I filled in an enquiry form yesterday and e-mailed it to them for which I had an auto receipt but no reply whatsoever. I can’t even see a message on their website to acknowledge they are experiencing any problems.

  • John Elliott

    TUI internet system has been down for much of the weekend and continues to be down on monday 4th November.

  • Henry Root

    Ditto just a blank page. My £££ cruise booking not showing but can access separate excursion website. A bit worrying to say the least.

  • Kenneth Moore

    I have been unable to access my account online for about a week now. Is the site down? It doesn’t tell me if it is.

  • Kevin Raymond Pierson

    I can’t sign on or access my booking. Just get the blue page as above

  • Marina Challis

    I can’t access my booking , not been able to foe 3 days now

  • Vicwhizz

    If you ring they either don’t answer or hang up

  • Chris

    Same here, glad it’s not just me with a problem!

  • Lisa Kay

    When will the website be back on. We’re trying to book up?

  • Vicwhizz

    Tui websit been down since 9 am ridiculous

  • Wendy Garrett

    I want to book a holiday and keep on getting 403 error. Guess I will book with someone else!

  • Derek Ian Turner

    403 error on all Tui and first Class websites again today. can not print boarding passes or on line book in

  • Stella

    Is TUI site down again?
    I can’t seam to check in nor try and secure a seat closer to my 14 year old daughter which im willing to pay for . We are a party of 4 . Please let me know I travel on the 18th of August.

  • Charlie Carter

    Down for maintenance. I was on it then by the time the page loaded it said they’re updating their website.

  • Liviu Corbu

    Hello, I cant access the Tui website, it is give me error 403, and this is not happened just on my computer but also with my phone , what can i do?

  • Ian Geordie Irving

    error 403. cant access only on my pc. ipad etc ok

  • Jemma

    Is anyone else having problems with the TUI website today or is it just me?

  • Nicola Oakley

    i have just tried to login as i’ve just realised that i haven’t informed them of my sons allergies and the site is not working. I wouldn’t mind but i just woke up out of my sleep 2pm anxious about this!!

  • SteveL

    Been trying since Saturday night. Balance was due today.

  • Joan Cowdell Green

    can’t logon saying putting in wrong info’ phoned today said he sorted it and to try in 15 minutes that was 6 hours ago still the same

  • Elisa

    Yes! Been trying since Thursday!


    Cannot get on to the app to make a payment, is anyone else having problems today?


    Visit Soon [aladln] available good site complete !!!

  • Kevin Clark

    Its been causing problems for a few days. I get a 403 Error on my iMac (Safari), and “we are having technical difficulties” on my iPad (safari).
    However it seems to be working on Windows (google chrome)

  • Julian Farmer

    Crap Company! Rip-off merchants. Ought to be done for fraud.

  • Yhhh

    Stupid website wont work. I need to book my holiday!!!!!!

  • Mandy

    i booked yesterday
    got confirmation
    but online when I login it says I have no bookings. no one Is answering the technical department

  • Justmyopinion1953

    Have just (3 hours ago) booked and paid for a holiday in full, confirmed that payment was taken but still no e mailed confirmation. Is anyone experiencing TUI problems today?

  • Cheryl Andrews

    App not working? Huawei

  • Dawn Furnell

    Tui app still not working

  • mohamed patel

    Ive checked in online but cannot retreive my boarding passes.
    Has tui once again gone down!!??
    Ive also tried on the app but that wont load either

  • Harry Lawrence

    Cannot load TUI app to Samsung Galaxy S4 phone

  • Campari

    Have checked in on line but can’t retrieve the boarding pass.. Each time I press resend to email address it says its been unable to deliver email have tried 3 different email addresses. Received the booking confirmation email OK… Tried the phone app too same problem!!!

  • TheGooner

    Have been trying to access my booking, but website has “had technical difficulties” since the weekend.

  • Vance Kearney

    It’s been down all day for checking bookings etc

  • Justyna Prokop

    mine same today

  • Allan

    Do they even care?

  • Nelly

    Check in issues

  • Mr. GruZ

    All day since afternoon it was stuck empty on payment page, from evening there more problems and 504 Gateway Time-out on web pages…

  • Kate

    I can get online but for some reason when i go to complete my booking the payment will not go through.

  • Sarah

    The TUI website was down for me for like 2o minutes but then came back up. So they were just updating and tidying like they said.

TUI Reports

@eDreams this is not working! When I request Cancel or refund.. I've already spoken to TUI, who state that they have transferred the funds and that I need to sort with eDreams.. incredibly frustrating! @TUIUK @eDreams can you please sort.

@TUIUK It’s a joke. Ten weeks ago I was told 3-5 working day’s to receive my refund. I appreciate you’re busy and I’m not the only one due money but to withhold thousands for so long is just morally wrong. I’ve called today and been told a further 7 days, I’ve heard that before!!

@lennypop @TUIUK I saw Jet2 are flying to Cyprus now, I trust TUI know something we don’t as the prospect of organising costly pcr tests at short notice will not go down well

One week on dealing on messenger & I’m back to where I was a week ago. No code or refund with the promise of contacting another team to advise apparently AGAIN. Won’t be using @TUIUK @TUIGroup again, let down and disappointed

@TUIUK Hi Nicola, thanks for your reply. I have tried all the above and it is still not working. I'm concerned the hotel we would like to change to will not be available by the time it works. Is there anything you can do to change this for us so we can get re booked asap?

Does anyone know how and who to complain to about @TUIUK? 4 months later, numerous phone calls and still no voucher or refund. £1500 down the drain at this rate #sickening.

@TUIUK currently in kefalonia arrived this morning and have some serious issues and need to speak to someone - all of the available ways to contact you are not working - can you help?

@TUIUK This is not acceptable. You are expecting some customers to wait 28 working days? Though others have been refunded within 5 working days. I have waited an inordinate length of time, please refund now.

@TUIUK Whilst I fully appreciate that, there are a lot of people who have received refunds within 5 working days. I have also been continually lied to about when I should receive refund. So no, I’m not prepared to wait 40 working days for a refund. Would you? Please sort this ASAP

@victoriachris_ @TUIUK @wizzair @easyJet @British_Airways @hotelsdotcom Apparently they are flying three times a day .. look on their Facebook page it says all their destinations, scroll down the one saying where they are flying to now and into the comments larnaca and Paphos are ok 👍🏻

Well done to you all for having a ‘staycation’ and not going to Spain like me. Looks fun down there 🤪. Clearly I was selfish and silly to go abroad as some have said 🤣🤔@BBCNews @SkyNews @SimonCalder @AlexInAir @Ryanair @TUIUK @piersmorgan @FCOtravel @MattHancock @grantshapps

@PaulQuinn75 @TUIUK This sounds familiar! 5 months and counting here. Apparently it was processed last month but they've sent it to some random card which has nothing to do with me! Do they care or want to track it down...? Don't seem to!