BBC iPlayer Problems

The BBC iPlayer is a very well known video streaming platform that can be found online and also through an app on Android, iOS and Smart TV’s. However, with so many users catching up on their missed programmes it can sometimes run into problems, for instance buffering issues, poor internet connection and the app not working in general as the apps keeps on closing down.

BBC iPlayer Status insight for Wednesday 5th of August 2020

If BBC iPlayer is down today, then reports will be found below.

BBC iPlayer Problems? Share your issues with Down Today readers:

  • Dan

    I hate getting the, “Something is wrong” error message when trying to watch a programme.

  • Sean Gilbert

    WATCH OUT!!! i got connected to a site that poprted to be a support site and they wanted me to sign up for a fiver (refunderable) but i think it was a scam

  • Kenneth

    I downloaded 12 episodes of Fleabag for viewing abroad on holiday. 5 worked OK but for remainder I received a DRM authentication error message and could not view The download was only12 days ago so do not understand the problem. Can anyone help?

  • chris panayi

    i want refund from bbc

  • Paula Pritchard

    It keeps happening to me too on my fire stick.. only iPlayer none of the other stations.. annoying

  • Smileysimone

    Did you get an answer?
    This is happening to me on my amazon Firestick

  • Nicola Dellow

    I am in Istanbul and cannot access Sounds (radio) now and am wondering why.

  • Mitch Blythe

    Mine keeps stopping and I get “Something went wrong playing this program”. I have no probs with my fibre broadband playing other streams, just with bbciplayer

  • Robin

    Hi, I recently found that playing live tv on my Roku through BBC iPlayer gives me the transmission from two hours ago. This happens whether using iPlayer on Roku or iPlayer on my iPad and streamed to Roku. I am unable to fast forward to the current time. I have tried deleting and reinstalling the app on Roku, and the app on my iPad, I’ve also tried restarting the Roku, all to no effect.

    Any ideas how I can fix this? Thanks

  • Philip

    I haven’t been able to get BBC Iplayer to work from the apps that come with my Samsung smart tv. It just trys to load indefinitely. All the other apps work without problem. I have a Panasonic pvr and a ‘NOW’ box both with the BBC Iplayer app which have no trouble loading the app.
    I alo have another, older Samsung smart TV which does’t have any problems either. BBC website says it has been looking at this problem with high priority since 20th August – How long will they take to fix this?

  • Christophe Naud

    Hello, I live in France and I usually listen to Newsdrive (BBC Radio Scotland) Monday through Friday. Everything was just fine yesterday. But this evening, there is no sound at all. True, I downloaded some packages this morning (Ubuntu 18.04LTS), in an attempt to watch a video with “Parole”. Can this affect the iplayer streaming?

  • Eileen

    BBC down today. Says ´this content doesn´r seem to be working` Try again. And of course it doesn´t work.
    Any ideas???

  • Keith Bryant

    For a few weeks now i just get loading on the samsung smart hub tv iplayer app and it hangs. I have a Samsung hu8500 with a evolution sek3500u on the latest firmware. Tried all the resets nothing!

  • Keith Bryant

    Samsunf smart tv?

  • Keith Bryant

    Is this happening on a samsung by any chance?

  • Keith Bryant

    Yep same bbc need to sort this

  • Keith Bryant

    Same as me

  • Carol King

    Iplayer doesn’t get beyond loading. What’s going on

  • Sarah

    BBC iPlayer just says loading and doesn’t load

  • john coulson

    downloaded stuff ok
    Then after a minute or so got a message4
    “this content doesn’t seem to be working”
    followed by
    “Try again”
    Really specific huh?
    No message id of course – that would be just too easy
    Am I the only one?
    Any bright ideas anyone?

  • Kevin Preston

    I can get on site and choose programmes to watch but BBCiplayer won’t let me sign in.after clicking on all that happens is a spinning rainbow spiral appears and doesn’t stop.

  • moonson

    A little flash came up on the corner of my IPlayer downloads screen,
    asking me to update it, so I obliged. Now it’s saying “BBC IPlayer
    downloads cannot be opened because of a problem” and that maybe my
    computer doesn’t work with IPlayer (Mac 10.9.5 for those who know the
    numbers) …Well it did until I hit that update request, so you’ve gone
    and made an update that cuts out a whole generation of computers (clue:
    that’s what 10.9.5 is for) and didn’t realise? Or just didn’t flag it
    up? And don’t care? And did it just in time for the holiday weekend too,
    how clever…
    [NB this is NOT the big update of a few weeks back, I did that no problem…]

  • Sheila Powell

    The iplayer radio and media player are both not working today.what is going on?

  • Bill James

    Someone called Flying_Kiwi suggested this:-

    As necessity is the mother of invention and I was fed up with waiting for a solution to the ‘white window’ problem some people experience with version 2.x.x of the new app on Windows 10, I researched it and came up with a workaround.
    1. Find the file d3dcompiler_47.dll in the apps installation folder (by default c:usersAppDatalocalbbciplayerdownloadsapp-2.5.2)
    2. Delete that file from this location

    Upon starting the app the white screen bug will no longer occur. Note that if this is not caused by the graphical ‘issues’ with your hardware and the app, this work around won’t fix things for you. I’ve told the BBC but this should tide users over until the BBC can fix it with a new version.

  • Bill James

    What about the “Download Failed” message. This is so frustrating. The old version of iplayer work well for me but the new one won’t allow downloads. The BBC say nothing about it. They won’t even put the old version back. How can we make them do something?

  • Andrew Ferguson

    I have recently downloaded the new Iplayer version and have an issue with some programmes that are not able to download onto a laptop but can be downloaded on to the Ipad , does anyone have a suggestion and a solution as to why this is happening?

  • Barrie Wyse

    I’m also having problems. The ‘home’ or access page loads OK, as does the iPlayer, but when I select a programme and run it, after a few seconds it reverts to the access page for iPlayer. I’ve tried a variety of programmes on different channels, all with the same result.

  • Mike

    What has happened to i player can’t get it to play at all have the BBC been playing with it again, shame don’t try to fix what is not broken

  • Norman Waghorn

    pansonic tx tv iplayer not working for past 2 months unless do a factory reset then it works for a few days only and of course you loose your personal settings on the reset.Im using Firestick for now .Spoke to panasonic who say its bbc who changed things without informing them! Trying to get sense out of bbc is impossible.

  • David Delf

    Yes, I have exactly the same problem. When installing new version a white screen comes up and there it sticks! So I have no Iplayer at all to download to…very annoying. I have sent the BBC numerous messages asking them for a solution but so far no reply!

  • Ps4 bbc iplayer error message

    Error message 02001 when streaming the BBC iplayer through my ps4…. Any recommendations other than deleting app and restarting?

  • L Mo

    Just uploaded iplayer v; 2.3.0: can still view and watch on iplayer but download requests are not being transferred to laptop folder (mac/OSx 10.11.6. Any thoughts? Have following guides re: removing old prog. checked library for files)? txs.

  • Dennis Bocker

    Hi the Iplayer has been giving trouble last 3 days the latest 4.4.1 could be the trouble

  • Peter Natt

    I have been unable to view BBC iPlayer through my Roku Model# 3500EU. I get a pink rotating circle in the middle of the screen then it downloads and I get a few seconds of viewing before stopping and the pink circle re-appears. I contacted Roku but they tell me that the problem is with BBC i Player. How do I resolve this issue?

  • tamarisk

    I’m new to using iPlayer. I’ve installed the latest iPlayer Downloader/player and downloaded a couple of programs but I can’t get either to run properly, I only get sound no picture. Can someone help. The laptop is running Windows 10 version 1709 (Fall update).

  • julietgn

    Can access iPlayer site but where the pink play button usually is there’s just a whirring around and around.

  • Shona Cameron

    My BBC iPlayer has not been working since thie new layout is something wrong ?

  • Simon Brookes

    Watch from start on live streams has suddenly stopped working past couple of days, coinciding with the page layout being changed, anyone else having this problem?

  • ashtonian

    this content doesn’t seem to be working…… our most recent error on iplayer. all browsers. 4od & itv working flawlessly . Note: iplayer streams OK on our Android tablet. We can watch programmes on that.
    This began about 2 weeks ago. Computer laptop is Windows 8.

  • Scott Williams

    iplayer not casting to srs-zr5 or srs-x88 – it has done every day for over a year until today 🙁

  • Annabel

    Sony Bravia TV. The message I’ve had for a couple of days is IPlayer app no longer available. This follows on from troubles last month saying Sony TVs didn’t have enough memory. How can I fix this?? Really frustrating being unable to catch up with my favourite shows.

  • Liz Hore

    I have a 2011 Samsung Smart tv UE40D5520RK which Samsung say is still supported by BBC iPlayer and it is definitely connecting wirelessly via our Panasonic recorder as we are getting other apps but IPlayer freezes and sometimes a message comes up saying temporary fault loading but it’s been like this for months. What is the solution please. We have fibre speed of 65kb .

  • Darryl Williams

    i player not working on sony tv since 2 or 3 days

  • cliff fan

    Panasonic TX49DX600B not working on I player now for 2 months, just read somewhere that it expires after 2 years and you need to re-register with bbc, this I have done but still no code to log onto I player, what happens now.

  • Pete Sinclair

    BBC iPlayer not working for the last month on my Panasonic TX-40CX802B, but works on my Panasonic Blu-ray recorder DMR-BWT740 and my tablets. Amazon Prime still works fine on CX802B though.

  • Ah

    BBC iPlayer on iPad has no subtitles for anything!

  • Julie Costello

    Panasonic tv loads and then cuts out almost immediately. Had been happening for several days. Can use on smart phone though.

  • Bong 13

    Same problem on my tx l32et5b, still same this morning, also do you have youtube issues, mine opens and then goes back to app selection screen when videos start

  • Adrian Ford

    Same problem all this evening on our Panasonic TX-L32ET5B. Works on tablet and phone.

  • Hugh Gorton

    Exactly he same problem here on a Panasonic TX-L42ET60B TV. Works fine on PC.

  • Miss W

    I’m having exactly the same issue with the same tv…just come online looking for some advice. All the other apps are fine.

  • WGCman

    Panasonic TX-L42ET5B says iPlayer loading but nothing loads. Can get iPlayer on tablet.

  • Janet Stack

    Hi, I am getting the error 02001 something went wrong for a couple of weeks now, any ideas. Samsung Smart TV. was working fine for months.

  • Jose Lima

    Tried to watch abroad downloaded programmes in Uk but they no longer exist!!!
    Where have they gone?

  • Kevin Hattersley

    Can’t stream BBC programmes, itv fine, you tube fine, just the BBC, I’m on an Imac through BT Hotspot. Was working until today?

  • Keith Moseley

    iPlayer gives a blank screen on my Panasonic, a problem finally acknowledged by the BBC as affecting some Panasonic TVs. I know it isn’t a faulty TV because we had it overhauled under warranty (new circuit boards etc). Everything was fine afterwards…for two weeks, then the blank screen returned. Before the overhaul I discovered that resetting the TV brought iPlayer back for a few hours before it packed up again. As I had to reset pass words on other services every time, it was hardly worth the hassle for a couple of hours of iPlayer.

  • Howard Midwinter

    BBCi disappeared this morning (c 10:30 Monday 4th Sept) – whilst loading – and now the icon is no longer on the array of available Apps (Samsung smart TV) – nor even on the downloadable array
    Off-onned – still not there at 11:35

  • Sally Gardiner

    Having similar problem, since having to sign in (on macbook pro.) It displays – continually – “information doesn’t match”, when I have only typed in email address ( which IS correct ) before I have even entered password. It asks for sign-in, for EVERY use, which is seriously irritating. It seems from all the complaints on here, that we have a public service, which is not fit for purpose for access by the (paying) public!

  • caroline saker

    I player not working this evening 502 bad gateway issue any one else got this

  • Berwyn Jones

    Have been unable to use the BBCI player for a few days – still unable to do so on Sunday 13/08/2017 at 17:17. When are BT going to do a full investigation with so many customers reporting problems ?.
    Berwyn Jones

  • Christine

    Can not watch catch up on BBC iplayer is there a problem

  • Snoopy

    Same problem but n iPad, laptop and pic linked to tv

  • Snoopy

    Having the same problem here in Cyprus.

  • John Clark

    Lumia 650 iplayer radio shuts down after 5 minutes – why ?

  • Lorenzo Giannetti

    sorry i forgot to say i watch iplayer on the imac

  • Lorenzo Giannetti

    hello everyone,i’m using beeps (a chrome extension) to watch bbc iplayer in italy ;recently i had to register and now when i click to add the subtitles i receive the following message: “error loading subtitles”
    can anyone help me?
    thanks in advance

  • Stu

    Edit: For anyone experiencing the same issue, the situation eventually resolved itself with no further input of generated codes after switching the TV off several times for a few minutes.
    Still not impressed!

  • Stu

    Just had to register with bbc i-player. Can access i-player on computer but no longer on TV as code given by TV ‘not recognised’.
    Thanks for creating a complete balls-up bbc. We, your customers, pay a hefty licence fee for being treated to this sort of utter incompetence.

  • Anthony Dimuro

    After weeks of not the iplayer app not loading on my LG B6 smart tv, (works fine on laptop/phones/consoles etc) i decided to reset my TV.
    Amazingly it worked! but now just 3 days later it has stopped working again, i can see all the menus but nothing appears! worst streaming app i have seen, ever!

  • Bernice

    Can’t get the programmes on BBC iPlayer. BBC Sport is working. BBC News is working, ITV is fine. IPlayer not loading anything except settings. Wasted 40 minutes trying to get this working. Alright earlier today but not now. Betauser is also RUBBISH. Around in circles

  • BBC iPlayer has now become very frustrating to use. The BBC has effectively rendered it unusable for many users, based purely on the BBC’s decision that perfectly good Sony, Samsung and LG TV’s are no longer compatible. We pay a Licence fee for this sort of treatment? Very disappointing.

  • Gemma Phillips

    We are also experiencing the same issue with our LG

  • Bob

    We have a 2014 Panasonic television and we used to receive iplayer with no problems. Recently when we try we go through the whole process and then it comes back and says there is a problem and we never connect to our programme. The Broadband speed is fine. Any suggestions please?

  • Rebecca Battye

    BBC iPlayer has stopped loading on my Samsung smart tv and I have no idea why. It was fine until about three weeks ago. I can still launch All4 and ITV Hub (although the live streaming has disappeared and the picture is all up in one corner). I’ve unplugged everything and tried removing the USB stick and reconnecting everything but it makes no difference. The TV is a Samsung T278551EW and the USB stick model is AARD-SATB02. Any help would be very gratefully appreciated.

  • davidpwk

    Been using it for years and been signing into a BBC account for years without any problems. Now you need to sign in to iplayer and suddenly, “The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later”. Can’t help wondering if the two are related.

  • Phil Hopkinson

    My TV is lg37/4900 haven’t been able to get I player for two weeks either I can get the menus but not the programmes. Most frustrating

  • John AndGeraldine Quigley

    We have a 2014 LG tv and for two weeks we have been unable to watch iplayer. We can load the menu and select a programme. We can even say we are over 18. But no programme will load. What is going on? The iplayer help line said their was a general issue last week and they were working on a fix. Still not resolved.

  • Andre

    YouTube videos are not uploaded on my LG TV . When it plays the video, it constantly stops in the middle and freezes. I had to turn the off and re switch, same problem occurs. Any advice, tips, please

  • Caroline Skipper

    I can load the home page, and navigate from page to page, but my ‘watching’ list buffers and fails to load, the TV guide is unresponsive, and no videos can be streamed. Other TV catchup services are not affected. Has been like this for several days now. Any suggestions?

  • marilyn jones

    i am told to sign in now or to register. ‘ The Page is Unavailable’ just comes up when I try! I have been unable to watch anything since Saturday.

  • Elkhead

    iPlayer is down on my Kindle Fire TV box, but working on my Western Digital box. Echo Dot also cannot stream any BBC Radio channels. Problem appears to be restricted in my case to Amazon devices.

  • Kevin Lucas

    Me too. Started a few months ago at random intervals, now every single time a program starts. Usually works when loaded a second time, but not anymore. The sound issue is a new one, started last week. Completely useless.

  • peedoff

    All I get is ‘something went wrong playing this programme’ last night all I got was 2 minutes followed by 2 minutes of thinking about it etc etc. Internet speed is ok. Is my Sony Bravia TV the problem, or is it I player AGAIN !!!

  • Paul Edmonds

    Us too. Panasonic TV keeps dropping out of iplayer and returns to live tv. Also sound goes out of sync at random by several seconds. reopening iplayer solves, but not necessarily for thewhole programme. Not a wi-fi problem as the router is 2 feet from the tv. Drop out issues started in last couple of months, with sync problems in last week or so. Is anyone at BBC monitoring and responding on this thread? when will you fix it?

  • Anwen

    No. BBC told me they’re aware of a problem and are looking into it

  • Alan Suddes

    we are experiencing exactly the same on our panasonic

  • Alice Boyd

    Just in the last two weeks, Iplayer on my Panasonic smart TV, the sound and picture are totally out of sync. It is unwatchable. Any ideas?

  • Sarah Donnelly Geddes

    Did you manage to correct this?

  • Sarah Donnelly Geddes

    Same for me

  • Emma

    I get 5 minutes in then it will not play any further!!! Keeps pausing and juttering constantly

  • Steve B

    Iplayer completely dropping out & returns to the last channel I was watching. I work until late night so watch iplayer on my smart TV when I get in, but lately I get two thirds through the program & get the dreaded “There seems to be a problem” message. What is going on?

  • Anwen

    I can’t watch downloaded programmes when iPhone connected to TV with HDMI cable – iPlayer keeps crashing. I can watch the downloads on my iPhone and I can watch programmes I haven’t downloaded on TV via HDMI – perplexed….

  • Liz wilson

    Cannot watch anything for more than couple of minutes without ball of death on Smart tv. Netflix and Prime work well so not wi-fi

  • Peter Cook

    Categories and Channels dropdowns won’t work so I can only watch what they choose to put on desktop.

  • Scream Nevermore

    The iPlayer app won’t even load on my Xbox One – it tries, flashes briefly, then dumps me back at the home screen. This has been happening since Saturday – what’s going on??

  • Patricia Aghakhanian

    keep getting mess.cannot load m3u8 error 2032

  • Wyckerman

    I worked out what the problem was. It was my tablet that I was using and had problems with so I installed both the required apps on my phone to see if it worked there and everything worked fine. When I opened the BBC Media Player on my phone I noticed it looked different than it did on my tablet. The BBC apps weren’t showing as available to launch via the Media Player on my tablet like they were on my phone, so the problem was that the Media Player hadn’t installed properly. I uninstalled and reinstalled it and now content plays properly.

  • Rajek

    I have the same issue

  • Wyckerman

    I can’t get any content to play on the BBC Sport app. I’m running Android 6.0.1, have the BBC Media Player installed, and I’m logged into my account, but with all live content I get a “This content doesn’t appear to be working” message. Does anyone know of a fix for this. I’ve done all troubleshooting that I know of.

  • Rachel winters

    Not working on my LG smart TV but working OK on my Samsung phone!
    Said at one stage that TV didn’t support it but was working fine last week!! Help..

  • MH, London

    I hate to say it Simon, but it’s very likely your PC, not the BBC. I use iPlayer almost every day every week on several PCs, both on a Virgin Media connection, on a bog standard Plusnet ADSL connection, and also on a GiffGaff 3G/4G cellular connection and all work absolutely fine. I also use get_iplayer to pull RTMP downloads from iPlayer and that works beautifully too.

    What doesn’t work at the moment, is Roku 1 – since approx end of March, the BBC have screwed up the opening URL that Roku and NOW TV boxes use for initial connection and don’t want to admit it, so this week they changed the link so it gives a black screen instead of a ‘404’ error.

  • Aled Lewis

    Having this problem on two Android devices (tablet and phone). It’s been like it for a couple of weeks now.

  • Simon Fox

    I have had, and continue to get, persistent issues with BBC iPlayer over several years through my PC. It is not getting any better. This is particularly true of the live streaming of TV channels, but also commonly true for the ‘catch up’ content.

    The streams are constantly pausing & buffering – sometimes for 30 seconds or more. HD is often degraded to standard or blocky/pixelated frames.

    I have a Virgin Media 200 Mb cable link, which never dips below 125 Mbps
    It is the same whether I use Firefox, IE or Google Chrome
    I have updated Flash Player and cleared out browser caches
    I am running Windows 10 on a fast machine with an Intel i7 processor, 16 GB of RAM and a 500 GB SSD
    It was the same on my previous machine and also on my current laptop
    Sky News live, Netflix and Amazon Prime are absolutely fine and run full HD without pause or interruption for full movies/box sets

    As it is for me, iPlayer is unusable.

  • Simon

    I’m getting this too and only on Apple TV4

  • Bob Reed

    I’m getting “Something went wrong loading this programme.” (02001). This is only affecting iPlayer on Roku. I can watch iPlayer on my Mac just fine.

  • David Byatt

    keep getting “something went wrong (01191) Please try later when trying to watch something on catch up via my Apple TV4!! Ok to watch live, but not catch up. Any ideas? Google brings up nothing

  • Robin Richard

    My IP address is in London but the iPlayer insists I’m not in the UK. This just happened about 7 hours ago.

  • Amanda Cornick

    Can’t download any iPlayer programmes since recent app update on iPad, anyone else having the same problem? Thanks

  • Jimmi

    Have the same issue with Sony Bravia having noticed IPlayer and Demand 5 missing and replaced by ‘junk’ apps. I have logged it with Sony Customer Service following extensive run through/ reset etc with a very helpful Cost service executive.
    They have indicated they are aware of the problem and await response in next 24 hours.

  • Andrew

    Am thinking the apps gone missing from the Bravia TVs have been discontinued as the new Sony TVs have Android apps on them now and you get the play store. We need to know what has happened to our apps and if they returning or is this a fault?
    Hopefully an update be coming within a few days and to return the apps!
    Shame Sony can’t give out no message. Shame on them to,leave their customers like this!

  • Andrew

    I don’t have any different apps just missing ones like BBC i Player and others. The other apps you see must be ones you never use and see now as they have moved up your page on the TV

  • Andrew

    Same here with the apps on our TV also. A factory reset and refresh of internet does not help. It has to be a Sony problem and I hope the apps are continuing and have not been pulled!
    Have any of your other apps disappeared too?

  • Andrew

    I am hoping so because only the YouTube app is of any use to us now. Without BBC I Player the tv is no longer a smart one. Maybe they having an update and will give us itv hub too when they return?

  • Andrew

    BBC i Player plus also Netflix, Demand 5 and Dailymotion are all now missing from my Sony Bravia TV. We need help asap and to know what has happened to them and to return them!

  • Linda Munro

    Our Bravia the same, apps have changed, no iplayer or 5. Frustrating. Will they comeback? L.

  • Alan Thomas

    All the Apps on my Bravia TV changed on April 5th and no longer include BBC iPlayer. The only reason I bought this TV was because iplayer was preloaded. Does anyone know how to fix it?

  • Jim Ingram

    BBC iPlayer disappeared from my Sony Smart TV today 5 April !
    although ok on my Hudl2 tablet and Amazon Fire Stick!
    WHY ?

  • Grif

    5 Apr 17 BBC iPlayer app disappeared from Featured apps on Sony Brava KD-65X8505B today, no longer available anywhere on this TV. Suspect it’s a Sony related problem as other featured apps have been dropped & different ones have appeared. Hope it’s coming back, not a great TV without it!

  • Gary Morson

    IPlayer totally disappeared from my Sony KDL 42W705B.Any ideas ?

  • Bob Reed

    iPlayer on my Roku 3 stopped working about 5 – 6 days ago. The channel app will launch and display the program lists, but when I try to view a program, I get:
    “Something went wrong loading this progamme.” with the error code 02001. I have tried rebooting my router and rebooting the Roku – no difference.

  • Sarah

    IPlayer is down on my tv today after an update this morning. Everything else on NowTV is eorkingnither than iPlayer. Have tried re-starting etc to no avail.

  • Tony Booth

    Mine is down on my now tv box

  • John

    Thanks for the contact, e-mail sent.

  • MH, London

    I have a Roku 1 and it’s reporting “Page not Found” error as soon as BBC is selected.

    Knowing how readily the Beeb’s teenage web developers seem to mess about with their web resources, I wouldn’t be surprised if they’d “forgotten” that media players use certain key URLs to access BBC resources, and to have broken the links. That’s what the screen on my Roku is implying. Can I suggest we all email the BBC director of content ( [email protected] ) and ask her to kick the relevant buttocks ?

  • John

    Having same BBC IPlayer issues with Samsung smart tv – error 02001- “Something went wrong loading this programme”

  • Douglas Ellis

    I’m using a Roku-3 and have been having same problems for the last 36 hours. Other services on system work fime

  • Smudger

    Getting BBC iPlayer error 02001 when I try to watch any program from the iPlayer app on Roku. Anyone else having issues.

  • Paul Salmon

    on my firestick everything is working except the iPlayer. I noticed last night that the lip sync was off but today it just does not work. it has error message “something went wrong loading this programme”. I have deleted and re-installed it but still the same. iPlayer works on every other device in the house!

  • Vince

    I have panasonic smart tv. 2 month old and all BBC catch up apps fail to load. ITV etc are all OK only BBC apps effected
    . I have contacted BBC Iplayer support but with no instructions to correct the problem, only saying they will be looking at their system and they will get back to me. Up to now I am still waiting.

  • andrew1707

    Suddenly saying that device is no longer supported. However, having checked, our device is on the list that IS supported. Any ideas what we can do? I’ve updated the apps in settings. ( Samsung BD-F6500 )

  • Nicola Howe

    Iplayer no longer supported on my device (bt vision box)

  • jiver

    Fixed now, thanks

  • jiver

    Is the Radio iPlayer down?Monday march 13th, 12:45
    Can’t listen to anything live at the moment, continuously loading

  • Ignatius Fernandes

    My I player freezes the screen I cannot enjoy any of the programmes that it advertises, it is frustrating and I think b.b.c should seriously rectify this problem.

  • jen

    I can watch it on ipad but not able to down load correctly. Athough my ipad says 100% but doesn’t transfer the data, leading it to say download failed. Seems to have happened since the most recent update??

  • Chantelle

    Trying to watch catch up on BBC iPlayer via my iPad and all I get is ‘no network connection’ but I’m connected to wifi and all other iPlayer work fine. This needs to be fixed as otherwise the iPlayer app is pointless

  • Colin Walker

    I am getging same problem with Bbc iplayer o. My smart tv. It was working up until last night. Nothing at all this morning. All other tv apps are ok. Iplayer working ok on mobile phone connected to same broadband modem via wifi. Tv connected via LAN cable

  • Sue Pretlove

    Was hoping to catch up on eastenders after being away a month…no hope! Revolving circular disc on tv and iPad! Whatever’s going on? All the other catch up services are working fine!

  • Jeff Hellyer

    We are also having problems (on all platforms – tv and laptop). Watching catch up tv on iplayer is now almost impossible. I am bored with looking at a revolving circular arrow as programmes struggle to download. This needs sorting – it is not happening with other providers. Maybe the BBC should build on its previous high standards and make some kind of announcement about when they can fix the problem. Otherwise, perhaps it would be best that they revert to a pre-digital age and give up broadcasting the fact that things missed can be viewed later on iplayer.

  • Beverley

    I have had my LG tv for almost 3 years never a problem but since late last week I player and red button loading…have the up to date software and reinstalled channels. No problem before?

  • David Howard

    iPlayer cuts about once a minute to upload. Unusable. How do I find out whether it is iPlayer, Roku unit or broadband?

  • Garry Ainley

    Also sick of Nepotism Chris Evans putting son on grooming another generation of showbiz folk to be hoisted on us.

  • Garry Ainley

    You are getting paid lots BBC sort out your crap!

  • Garry Ainley

    My Daughter has a mac and uses Safari and is with Virgin and has no problems getting all fed up with it.Have tried everything they suggest nothing works.

  • Garry Ainley

    Iplayer cuts out after an hour have timed it.

  • Trish Shenton

    Wont download on windows 8.1 – but can watch programs without downloading them.

  • Jon Jones

    Down on my Sony Bravia. From the app on the TV itself it just gets stuck on loading. Via the app on my Virgin Tivo all I get is the audio but no picture. Works on my other devices fine (PC / Samsung Tablet etc).

  • Charlie

    Our I player has been down since Sunday eve.Tried all sorts in plugged etc etc, Netflix is ok. Sony Bravia,

  • Karen

    Our BBC iplayer on our tv has not been working since Monday like Olivia it comes up ‘Loading’ and that’s it. Have been trying to get the final episode of Apple Tree Yard and also Taboo and can’t access it.

  • Olivia

    BBC iplayer used to work fine on my Samsung smart TV, for the past 2 months now I cannot access it? Every time I click on it it comes up ‘loading’ and doesn’t move from that. I’ve tried everything..

  • Silvia

    Is BBC iPlayer not working today and yesterday?

  • Christine Jones

    I have down loaded the BBC I player app on my new android tv box in down loads when playing back I get sound but no picture as anyone got any advice on how to put this right thanks

  • Garethman

    My smart TV plays all channels except iPlayer. Any ideas?

  • Captain Nevica

    Just waited. It seems better at the moment. There might have been a software update, I don’t know as I have that feature set to auto.

  • Mark collins

    BBC IPLAYER ONLY GIVING SD ONLY. what’s going on. App always has had HD mode. My tv is a LG 850v 49″.

  • Patrick

    What’s the point of complaining nothing is ever fixed for long. BBC iPlayer is just total rubbish.

  • Alastair Knowles

    Exactly the same thing has happened to me. Did you manage to find any resolution?

  • Maria

    Ever since the December update, both iplayer App AND BBC Store Apps are more often than not failing to download programmes. Contacted Support & they asked lot of questions, but despite deleting BOTH Apps, & reinstalling them, still the same down load problems! Weird but true, my “purchased” BBC Store programmes can be downloaded, sometimes, on iplayer, but NEVER on Store App. Now both Apps are doing “Gobbleegook” stuff……. such as my BBC “purchased” programmes from BBC Store are listed as, for example, Poldark Series 2 but with photos from BBC Shakespeare “Midsummer Nights Dream” and many similarly mixed up! Its frustrating enough that ipayer wont stream or download properly, but an expensive frustration when “purchased” programmes aren’t viewable! It seems that the linking of the iplayer & Store Apps is when the problems started! Anyone help here, as Auntie Beeb isnt sorting it out at present?

  • Captain Nevica

    iPlayer is currently struggling to run on my Samsung smart TV. I keep getting the “Something went wrong” message accompanied by “wait a while and try again” but I’ve been waiting for days now with no improvement. iPlayer works fine over the same broadband connection on my mobile devices; other streaming services, such as Netflix, work fine on the Samsung TV. I’ve downgraded the resolution from HD to standard with no improvement. This problem has developed sometime over the Christmas break because it was working properly before then. Anyone got any ideas?

  • Mike

    iPlayer seems to have stopped live broadcasting BBC1 – getting fed up with “Not Available” on current programmes like Breakfast. Also, seems to have got a day out of the current date so, when selecting a yesterday program it asks Watch Live or from the beginning! Accessing through Amazon Fire boxes and also NOW TV box. No Freeview signal where I am!

  • john covington

    Since dec update can no longer download programs. Starts OK but then stops with ‘download failed’. It was perfect before update. Have uninstalled and reinstalled all to no avail.

    Help pls!

  • NolaCherie

    For at least a month, I’ve not been able to stream any videos from BBC iPlayer on my Roku 3. I get the following message, no matter which program I try to watch:
    “Something went wrong loading this programme.” 02001

  • Seafordrose

    Hi I am also having this problem started on Monday

  • Seafordrose

    I am having this problem with our Sony Bravia TV Content exceeds memory limit, or something along those lines, it flashes up so quick I can’t read it all! it started yesterday I see others have had this problem so am hoping it will clear itself but it is so frustrating. Has anyone any ideas if there is something I can try to get BBC iplayer working again. Using the search tab I can get previousl search items to play but can’t get it to search new ones which is when this messge flashes up

  • Julie

    BBC iplayer rarely plays now on my Panasonic smart tv. This has been happening on and off for about a month. It won’t search. If it does finally work from Home page it cuts out on numerous occasions. (south east area)

  • Jackie

    Why does my BBC Iplayer not now play on my Panasonic smart tv ?

  • jess

    Is xbox bbc iPlayer down or is if just ours

  • Michael

    Hi, getting this error too on a Sony Bravia, although content does actually play. There is also an issue with searching. Entering letters into the search doesn’t do anything – it just spins the ‘wait’ wheel. Existing searches can be clicked on and return results though. Anyone else had this?
    My tv has BigScreen Version:, Build Identifier: Mon Dec 12 2016 14:50:28 GMT and Framework Version 6.2.0. Device is a Sony HBBTV2011.

  • Clayton Rae

    Yes, mine is up and running too. Think they’ve corrected glitch in software.

  • Charles

    Rejoice! IPlayer is working on my Sony Bravia again! Hope all of you are finding the same thing.

  • Coz

    Not working on Sony Bravia tv. Same error message as others on here have. Content exceeds memory limit, or something along those lines, it flashes up so quick I can’t read it all! It then reverts back to tv. At the moment neither Sony or BBCiplayer seem to be acknowledging the problem. Anyone had any luck with this yet?

  • C

    Same here, just started tonight.

  • Kristian Debt

    Exactly the same problem with iplayer on our Sony TV

  • Clayton Rae

    Exactly the same problem as Beachmaster – wondered whether the TV or iplayer update responsible.

  • Charles

    Exactly the same problem (exceeds system download limit) for about six days now. Tried factory reset, no change, switched to Low Def, no change. Had to watch something on the laptop last night. Starting to get very annoyed…

BBC iPlayer Reports

@BBCiPlayer I used to get subtitles no problem on my iPhone. Just tried x3 shows. There’s no S! These are the screenshots...

@BBCiPlayer I can access it and watch things no problem. But it doesn't give me the option to sign in. So I have to spend ages finding the right episode of things etc. It's not usable. By the time I've worked out which episode of pointless I want I've lost the will to live!

@DaBungalowClips @BBCiPlayer @BBCTwo The first series had a complete story. Maybe a second series with new characters as was originally planned was the way to go. But I did like the characters. Series 2 was the problem it needed a different plot.

@C_Quigley @primevideouk @NetflixUK @BBCiPlayer Yep same here. I presumed it was a problem with our TV.

@elektron95 Hello Gellert, an 02001 error message relates to your internet connection. Try these steps: If these don't help, please contact us: We'd like to help resolve this issue.

The fact that no one saw a problem with it means there are only white people working in those teams. Any black employee would have turned that car around! @BBCiPlayer

@leesapee Thanks for letting us know all that you've done! Does the issue only occur on a BBC Iplayer or all channels on your Roku device? What was the error message when attempted to stream the channel? Shoot us a DM for us to take a look!…

Anyone else getting an error message trying to watch Murray and Glasspool v Edmund and Salisbury on IPlayer?

@BBCiPlayer . Can you please tell me why I can't watch the tennis battle of the Brits it's not broadcasting it's not working what's the technical problem are you fixing it soon please

@DiaryOtdGirl @_DanielJHenry @bbcthree @BBCiPlayer By you saying our police are you not segregating black and white people? Your basically agreeing white people are the problem when in reality it’s the government and elite 1%

@kitchy85 @Mandy_MooMoos @looknorthBBC @BBCiPlayer @HullHospitals @DrPJLillie @an_da_sam If by “including us” you mean “giving appropriate recognition for essential and expertly done work that none of the clinical staff could have performed” then sure, no problem!

@Donna7821 Hello Donna, sorry for the delay. It appears you're getting an 02001 error message which relates to your internet connection. Please try these steps: If these haven't helped, use the 'Contact us' button at the bottom of the page. Thanks