Matalan Problems

Matalan is very well known throughout the UK for selling good quality clothing, footwear and also accessories at brilliant prices. With well over 200 shops spread across the country, you can imagine how busy they can get, let alone the customers who want to to browse and do internet shopping, although during sales they can gain too much traffic, meaning sometimes there’s an outage and the website becomes down. Alongside that, other problems can also occur with customers having login issues and trouble when trying to purchase items at the checkout.

Matalan Status insight for Wednesday 21st of April 2021

If Matalan is down today, then reports will be found below.

Matalan Problems? Share your issues with Down Today readers:

Matalan Reports

@Matalan terrible customer service - bought a £6 babygrow and the design is upside-down. Sent in photo. Asked for replacement or refund and it has been refused by email. Requesting me go to store. I have a 6 week old baby and travel is hard. I just want a replacement!

@Matalan How do I contact you regarding putting my email in incorrectly for my click and collect order? Phone lines not working.

There seems to be a gap in the market for school summer dresses and pinafores for physically disabled children. Us, along with many others could really do with dresses that unbutton all the way down. Do you/could you do this? @marksandspencer @sainsburys @Tesco @asda @Matalan 🤔

@Matalan I ordered black trousers on line 34 waist, and you sent 38 waist . I can’t get to a shop to return them ,and I need them for a funeral ,as it’s your mistake I’m not paying to return them . All your phone lines are not working, can you sort this out before Friday 😡😡

@Matalan can you help track down an item for me? I’m looking for 4 of these