Amazon Prime Problems

Some of the biggest issues with Amazon Prime Video include login troubles, freezing connection and problems stating something went wrong. It’s rare to see Amazon servers go down, although the video streaming service receives a range of outage messages and a variety of fixes due to being on iOS and Android devices, apps on Smart TVs and more.

Amazon Prime Status insight for Wednesday 3rd of June 2020

If Amazon Prime is down today, then reports will be found below.

Amazon Prime Problems? Share your issues with Down Today readers:

  • Susan J

    How can I get prime video to work for the free movies on ALL my roku boxes…it works on one of them but not all…have signed out several times.thx for help

  • Alison Gabel Hudson

    Ocean Shores, WA Amazon Prime on Smart tv won’t open, logo just floats on the screen, but Netflix, etc. just fine. When will this be resolved. Obviously not our server. Thanks

  • Curt Piper

    That’s happening to me today. I started Prime on the Roku this AM, and Amazon asked me to register. I went away and came back this evening – I have to verify AGAIN!

  • Pete

    Love sitting back of an evening and watching a film, although recently it keeps login me out of my account?

  • Kelvin

    Video freezing a lot, I’m on fibre broadband so can’t be internet speed.

  • Roy

    I hate getting the something went wrong message, it seems to come and go without reason on Amazon Prime.

  • Justin Stevens-Grube

    Keep getting error code no available online streams…says maximum number of videos are playing on my account… yet one else on my account is using prime right now…cant find anything about it online

  • Tom Cole

    I have been having difficulty receiving my Prime Video. It simply will not play anything! So I can’t get into Acorn or anything else within Prime Video. How long is this going to go on? Off and on the problem has been too frequent and it is making me angry. I am paying for this yet I will not receive a refund for the time I can’t watch what I want to will I? No.

  • Vicki Steen

    Prime Video won’t play

  • Mariëtta Martin-De Senerpont D

    Can’t get to watch amazon prime again. Is it down in UK???

  • meema74

    No Prime Video since yesterday 3/31/20. Disk keeps spinning but fails to log in. Here in New York City.

  • Carolyn Puiatti

    Disk keeps whirling trying to log in and fails…. since 3 days what’s happening.. please someone tell me. Are you having the same problems? Or is it just me in Cannes France.. any ideas ?? I have a smart TV with SFR

  • Leigh Montgomery

    my prime app isn’t working on my smart tv…so annoying

  • Stef

    Suddenly the US Open Tennis coverage has gone down!

  • Mike L Smith

    me too

  • Jenni

    My amazon account isn’t working. Saying I’ve no subscription when I have.

  • Dariusz

    Have not access to the UK content. I am in the UK and receive message Geographical Licensing restriction. called to customer office but they do not know what is the problem. App on iOS returned the same message. All Videos Prime are not active – I can rent, buy etc even it’s included in Prime. I think they have some internal authorisation problem.

  • BenSnell

    Amazon prime video went down for me last night. It’s still down. I have restarted everything. Not sure what to do next???

  • Dean

    I had the same problem with amazon within the roku stick device. Someone suggested that I reset the roku device by pressing the reset button on the outside of the device. This caused Roku to reset everything. I had to initialize both amazon and netflix again, but amazon began working and so far so good.

  • ianandlynda

    Just got this on my Amazon account…….We are aware that some customers are
    currently experiencing issues with Amazon Video on their Fire TV or Fire
    TV Stick. We are actively working on it. We apologise for any
    inconvenience.

  • ianandlynda

    We have that problem right now, did you solve it and if so what did you do?
    many thanks

  • Steve Tinling

    Amazon fire stick won’t connect, my internet connection is working

  • Myra

    Amazon is not connecting via my iPad, it just keeps getting stuck on a movie I want to watch.

  • Jenny

    I turned on my Playstation to stream Amazon movies and it did not do anything, when I tried to play nothing was happening. So this is when I asked Alexa to do something and she could not last night, seems to be ok now though.

  • Jcoup

    Was watching on my samsung smart tv tonight then it went black and hasn’t workec for last 2 hours WTH!

  • Andrea

    Firestick and Smart TV won’t connect to Amazon, though my network connection is fine. Have to say, this the first time I’ve ever had trouble with it.

  • Alan

    Amazon not working after Samsung update all other apps working. Amazon working on my iPad so it can’t be a server connection

  • Mark

    Mines saying the same network error

  • Andy Rees

    Just seen they are having Web server issues.

  • Nat

    Mine says
    website improvements bla bla
    Please try again shortly

  • Sam

    I cant get firestick to connect to internet services and my smart tv amazon video says internet problem, netflix and stuff working fine

  • Lovell

    Can’t get on… it’s blaming my connection… which is working perfectly

  • Ryan

    Same here thinking there could be a server issue or something

  • Andy Rees

    Just tried it and get an Internet connectivity problem even though all my other services work…..

  • a man

    Nothing today

  • Alex Donaldson

    Nothing but buffering.

  • Alexis Collins

    I can’t connect to prime at all on my smart tv

  • Mike Magnusson

    cant access content

  • Daniel

    I tried cancelling my amazon prime but it is not straightforward as it seems, what do i have to do to stop it?

  • Chrissy

    I tried to get Mr Robot on amazon prime but seem to have problems watching it, please help.

  • Tony

    Is anyone having Amazon Prime Instant video problems with buffering? My Netflix streams lovely, my Internet is working seamlessly at 40Mbps but for some reason Prime video is sluggish.

  • Rosetta

    I am using the Samsung Hub and Amazon Prime i down today for me, other streaming apps works so why doesnt this one?

  • Kimberley

    Things seem to be all good at the moment, im going before i say too much and jinx myself.

  • Billy

    Videos are running real slow still, one minute we have nothing and now we have half speed.

  • Crossley

    I am still having issues in California and apparently the service is up and running again.

  • Jane

    Last night was a complete nightmare with Amazon Prime videos, none of them would play. Seems to be ok now though.

Amazon Prime Reports

@PrimeVideo what’s happening?? Getting “internet connectivity problem” message on the screen. Yet YouTube and Netflix is working. Very frustrating.

@admiral_heywood @Chiara7673 @MissHeywood5 No problem with that. 😊 I have not seen the latest Emma, but the Gwyneth Paltrow one is my favourite too. I have second thoughts about watching the new version @AmazonStudios @PrimeVideo @primevideouk #SaveSanditon #Sanditon #SanditonPBS @masterpiecepbs @RedPlanetTV @PBS

@Ihaul277Chris @PrimeVideo So you're saying you have a cognitive problem and you're a stupid racist who doesn't understand the difference between being TOGETHER and SUPPORTING a cause, and DOING FOR a group what they can do.

@TwitchSupport @PrimeVideo Hello, I don`t have problem with the broadcast. My channel is in shadow ban. My viewers do not see my channel in the game category and do not receive a notification about the start of the stream. Channel name ManDizyyy help pls!

@EvilWillPascoe @leingh @Stana_Katic @AbsentiaSeries @PrimeVideo The problem with this is that because it’s Emily Byrne, the submarine would probably have a hole or three which would cause it to submerge leaving her to fight for her life and the others as well🙃

@PrimeVideo Everything looks fine tile I press the play button and nothing happens except that the play button looks brighter like it's highlighted. Can't play any show. Tried restarting the app and the phone. No updates. Never had this problem before and my connection is great.

@EvilWillPascoe @leingh @Stana_Katic @AbsentiaSeries @PrimeVideo The problem with this joke is that we all wanna see Stana drive a submarine... and probably no one will want to see that more than Stana herself 😂

@JrTxGal88 @sanditon43 @mari_mari_mf @PrimeVideo @masterpiecepbs @PBSDistribution @RedPlanetTV @tipsmom3 @8blue_bells @KMani_1 @EmmaMartn7 @dennise_dacosta @sararipple @MarkStanley12 The books are SERIOUSLY so good though. The problem is the show got ahead of the author—I’m sure the books will make this more believable when complete, but I think the show writers were in a hurry because they had a contract for Star Wars. Then lost it. #Sanditon #SanditonPBS

Why is it that @PrimeVideo is all over the place with Tweets, but when you have a problem, it's crickets chirpiing. How do you contact these people????????????

I can’t browse @TataSky or add channels. They have made it harder. I can’t pick a show I want to see on @netflix and @PrimeVideo there is a huge gap between TV and these platforms. A problem to solve.

@DisneyPlusHelp Nonsense reply, stream on other devices and blame the manufacturer @SamsungUK . How have @netflix and @PrimeVideo not had a problem and @disneyplus has?