DPD Problems

As many of you know DPD is an international delivery company that delivers parcels that are 30KG who are based in Germany but delivers to Ireland, UK and many other countries. However, the most comment issues, which often get reported the most is when customers are having trouble with the website not working and trying to gain access to their tracking numbers and many have had problems in the past with having trouble searching on where about their delivery is and what time it’s going to be delivered.

DPD Status insight for Tuesday 7th of December 2021

If DPD is down today, then reports will be found below.

DPD Problems? Share your issues with Down Today readers:

DPD Reports

@DPDgroup_news Despite me being home all morning your driver did not ring my door bell or phone my number instead they gave my parcel to some randomer today and impossible to find contact details on the website provided with tracking number.

@DPDgroup_news Your service is a joke. The tracking service was updated to say that the driver had attended the address and was advised that there was nothing there for them to collect. This is a lie.

@DPDgroup_news how best to contact complaints and find our parcel? Online chat and FAQs all fail and can’t get a person - driver didn’t attempt delivery (we have video doorbell) tracking says we weren’t in to receive. Paid for named day, that was Monday, where is our parcel?!

@endclothing Hi there! Was due a order yesterday but I've not been sent any tracking by @DPDgroup_news yet and it hasn't come

@DPDgroup_news hi! I placed an order on Friday and received an email with a tracking reference from the company I brought it from, I haven’t had any email notification from DPD nor does my tracking number register, can you help at all please #customerservice

@DPDgroup_news 2 parcels should have been delivered to my house today, both have been marked as delivered but only 1 is here. Tracking on the website shows yhe same photo on both deliveries. Care to explain?

@DPDgroup_news what is going on with your delivery notifications. Says you will deliver parcel to me and if you can't to ANY neighbour so I change this to a neighbour I know. Tracking now says you are delivering to the neighbour no mention of trying me first.

@DPDgroup_news Hi, delivery today, tracking says he missed us even though we were in and the photo he took of the door was of a completely different house. Please help?

@DPDgroup_news this was in our letter box today, went next doors and they said the driver had asked for them to take it but then said they would leave it near our bins… nothing! No way to track this as I don’t have a tracking number for this. Halp!

@DPDgroup_news hi, I’ve had 3 separate days set for delivery if my parcel and it has still not strived. Tracking has it in your local depot. When can I expect delivery please? Your website isn’t being particularly helpful.

@DPDgroup_news is there any particular reason why my parcel has been delayed since the 3rd of this month? The tracking information is telling me nothing.

@DPDgroup_news hi, someone left a dpd card for my parcel with the number ‘029596547’ on it to track but when I look online it says this tracking No doesn’t exist - can you help?