DPD Problems

As many of you know DPD is an international delivery company that delivers parcels that are 30KG who are based in Germany but delivers to Ireland, UK and many other countries. However, the most comment issues, which often get reported the most is when customers are having trouble with the website not working and trying to gain access to their tracking numbers and many have had problems in the past with having trouble searching on where about their delivery is and what time it’s going to be delivered.

DPD Status insight for Monday 8th of August 2022

If DPD is down today, then reports will be found below.

DPD Problems? Share your issues with Down Today readers:

DPD Reports

@DPDgroup_news - #1 - UK delivery - our stock deliveries keep being taken to the wrong address, the delivery address label is correct, our address in the app is correct, the pin marker is correct and have added what3words. On the tracking for a parcel it shows ... (contd)

@DPDgroup_news I nominated a safe place for my item as i wouldnt be in; I'm being told as I wasn't home, it's being delivered to a shop tomorrow. The shop hrs mean I cant collect it in time. Can you redeliver and leave in safe place as requested and confirmed on item tracking?

@ac_pivo @DPDgroup_news Good afternoon, Thank you for reaching out to us. We're sorry to hear this has happened. Please contact us via DM to share your personal details (tracking & name). Kind regards, Team DPD Ireland

@DPDgroup_news #DPD #untrained #incompetent Having asked if tracking info went on their "syst' immediately & updated each point of scan I hot this honest reply...which just goes to illustrate their incompetence! pic.twitter.com/VKjAq5FI1h

@JulieSinnott2 @DPDgroup_news Good morning Julie, Thank you for reaching out to us. We're sorry to hear you have not received your parcels. Please contact us via DM to share your personal details (tracking & name). Kind regards, Team DPD Ireland

@DPDgroup_news UK. As you are the corporate account, I must suppose you know the fault status of your tracking platform? - tricky to do PR / marketing without knowing the reliability / operating status of customers main point of contact / package delivery interaction online..

@DPDgroup_news Just to say.. fantastic speed of delivery attempt, but your website/tracking has a fault, so I cannot interact with you.. cannot advise you anything. The sender did not include delivery detail. V frustrating.

@DPDgroup_news was meant to have a delivery today, was at home waiting and checking the tracking. Within 10 minutes went from "driver is on their way to stop 16, you are number 24" to "Sorry we missed you" even though the driver had not been. This isn't the first time either.

@DPDgroup_news @NintendoUK pathetic customer service today. Email with tracking last night, not working, then failed delivery, to WRONG ADDRESS and no calls back after constant queries as to where my order has been left. Sort it by tomorrow or issue the refund, unacceptable

@DPDgroup_news spent almost the whole day tracking down a delivery after it was split into two parcels and only sent one tracking number, first parcel was apparently attempted delivery, that ones been picked up now at local-

@DPDgroup_news The WhatApp link does not work. The phone line has been disconnected. Chat through the app is not possible with a closed case. Live Chat does not work without a valid tracking number. My tracking number has been "cancelled" You have blocked every possible avenue of contact.

@DPDgroup_news I paid extra, watched the tracking on your app and then told by the app that i wasn’t in. I was in. I watched the tracking disappear from the end of my road. It’s a gift. Full refund of next day postage please otherwise what is the point of you???