O2 Problems

With O2 being one of the largest mobile telecommunications providers within the UK, customers every now and again do experience issues and Down Today is your perfect stop for service status updates, from either yourself or others that visit here. We understand that previously users loose signal within their area or calls just suddenly drop and when there’s an outage of some sort, people aren’t able to make or receive and phone calls or texts, leaving them feeling rather frustrated, especially if it’s been down for quite some time.

Networking problems, O2 website going down, mobile phones not working, Internet issues, these are all common areas where customers have been inconvenienced in the past and no doubt will be in the future. Other Down Today readers will be providing their status updates below, if you have any O2 network problems or anything else, feel free to leave your own status report.

O2 Status insight for Wednesday 3rd of June 2020

If O2 is down today, then reports will be found below.

O2 Problems? Share your issues with Down Today readers:

  • Neil

    Connection issues, been trying to call out to family members, although they can only call me? Strange, anyone else having the same problem today?…

  • Dan

    Anyone having O2 signal issues in and around London? Having problems making a call.

  • James Morrison

    what has happened to my connection ? cannot phone out!

  • James Morrison

    i cannot make outgoing calls!

  • Dan

    So many problems connecting calls today with O2 on my iPhone, think it’s related to the virus in the UK and more people working from home.

  • David Cantrell

    Unable to send or receive phone or text messages from inside my home Walton chesterfield

  • Izi

    Is anyone experience no network at Kingston Hill, London today? Just noticed for the past hour, the network gone off.

  • Phillip

    Cannot make phone calls or send text messages. However, I can send iMessages via WiiFi, which tells me 3G and 4G are not working at all.

  • Paul

    I am in Ealing Broadway Station and the signal is so poor, do not let let me get started on the non-existent WiFi. Seems to be a major back spot area and always just see 3G or E.

  • Darren

    So frustrated this morning, for a few hours I have not been getting 3G let alone 4G, no checking emails on the move today, now and then not been able to send or receive text messages either.

  • dan

    Loads of issues with O2 yesterday, think there was an outage for a few hours across the UK. Anyone else?

  • me

    updated my iphone and it’s not working properly

  • Nisa Maeresera

    My phone hasn’t been working since yesterday . This is ridiculous surely

  • Zuz

    It is not working in Oxford as well, problems with calls from morning and data are not working. O2 could provide compensation, if they are charging us, why we could not do this as well?

  • Mariusz Dziki

    Data is not working in Manchester and cannot seem to call anyone either, It has been down all day!!!

  • David Keohane

    15:50 from Sky we’re aware of national issues with the 02 network which means y’re unable to use Sky Mobile data services.
    W’ere really sorry. W’re working with 02 and will let you know when it’s fixed
    What’s the use of having a mobile? when you can’t text or phone anybody

  • Nick

    Ridiculous that a phone company is down for as long as it has been! I hope EVERY o2 customer is reimbursed correctly! If you fail to pay your bill they cut you off quick enough!

  • Kathy

    I am fed up with O2. I used to get full coverage at my house, now I have to balance out the window. customer care tell me each time I call a mast is down (what for a year??). Today no coverage at all here in Northampton. I am not renewing my contract. it’s rip off

  • Susie

    Funny, Plusnet (who don’t piggy-back onto the O2 neteork had EXACTLY the same issue twice this mobtm. Whats going on?

  • Susie

    Funny, Plusnet have had exactly the same issues twice in the last month, and they don’t piggy-back onto the O2 network. What’s hoing on?

  • Justin

    I am having some serious O2 network issues where I have no 4G and having phone connection problems.

  • kate

    Data is not working in Bristol and cannot seem to call anyone either. Been trying to call my husband for like an hour and it goes straight to voicemail.

  • Groundking

    No mobile data in Northern Manchester with signal dropping in and out.

  • AW

    No mobile data in north west kent or south east london this morning.

  • Georgigirl

    Can’t receive or call out here in the midlands tonight.
    Anyone else having problems right now?

  • Colin Siddle

    No signal Lochranza, Isle of Arran. Becoming all too frequent. What is the point in O2 trying to sell you extra services and deals, when they can’t even provide a basic service.

  • Robert owens

    No signal in Wallasey (Liverpool) area all morning

  • sian wilson

    No signal in Powys, NP8 1AW. It has been down all morning.

  • Michael Scruby

    O2 mast out of action again in Heathfield area East Sussex. This has been going on since January and is getting worse. O2 and Telefonica are impossible to deal with.


  • Lynda Mallory

    second day now of no service in Watford Area – postcode WD18

  • Patsy

    What is wrong with 02 ? Im paying them a monthly contract,because they were the best in my area,whats happened?I cannot speak to customer services, I cannot get texts sent immediately,most of the time there is no mobile network.Do they want to lose all their customers?

  • Shirley

    Mobil phone down mine & my husbands not working since yestergay husband uses his for his business shirl

  • Marj

    No service, can’t make calls or send texts from Workington. Anyone else having the same problem

  • Jerry

    No signal. Can’t make or receive calls. Wirral Merseyside

  • Nanette Heaney

    Since early Monday morning I have lost o2 service I can’t phone, receive call or text. Live in Fife Scotland

  • philthane

    The biggest mast in England (UK?) is about a mile away and visible from our bedroom windows. All the telecoms have gear on it but despite that my current provider EE often goes down for entire days. So I checked the O2 map and ordered a SIM. Can’t use it because O2 is down.

  • philthane

    Potton/Sandy down. Will be off until late tomorrow. Not good because I just got an O2 SIM but it doesn’t work!

  • Glyn Hopkins

    Mast down in bolton apparently .no signal

  • Janina Whitfield

    no signal again today what am i paying for hope they sort it out soon been with 02 for years thinking of a change

  • Tina Hills

    Have had no signal for 4 days due to a mast down again about time they sorted that mast out as it keeps going down and when you are waiting for appointment for son’s operations this is making me so angry as I could miss the call and not ring them back and his operations are cancelled due to you not sorting things out we are in Whitchurch Hampshire

  • Lyn Padley

    No mobile signal this morning in EX17 area. Last time it took over a week before I could connect and nothing heard from O2 despite them saying they would keep me updated.

  • BackOTown

    Been having problems with o2/Tesco for months reporting No signal many times on all four mobile phones indoors & outdoor all mobiles are upto date Samsung /iphones but each time they say yes you do have a problem but no matter how much we call nothing gets done? Why… Last reported 3days ago again No network everything dead emergency service only, were on monthly contracts o2/Tesco customers service said two mast are down in our area? Can anyone look into this postcode CW8.

  • SÅ‚awek

    It is not a company, o2 is a disaster…

  • Michael Ogden

    I extended my data to 12gb from 8gb as I go to France a lot and now that roaming is now FREE in Europe. However, I discovered that in my village, it’s difficult to get a 3 or 4g signal and have to rely on my Orange Dongle which comes with my French telephone.

  • Michael Ogden

    When I don’t have a 3 or 4g signal , I get G or H+-. What do these mean and which is the stronger?

  • Michael Ogden

    Fortunately, if you are a BT broadband client, one can piggy back onto Wifi hotspots anywhere for Free because BT routers provide password protected wifi to 3rd parties. You can even purchase the service for a fee, if you are not with BT. There are over 5 million of them. Unfortunately, it didn’t help in Suffolk as there were few houses around where we were staying.

  • Michael Ogden

    In May Last year, I was in Indonesia for a train trip across Java, starting in Jakarta , then to Bandung, and then onto Surabaya and then the Banuwhangi, to cross to Bali. We were never without a data or mobile phone signal anywhere in Java, in what is part of a so-called 3rd world country. In 2010, I was in Capetown and never without a data signal. This was another 3rd world country. I’m rapidly coming to the conclusion that all telecom operators should be forced by law to provide broadband everywhere. But sadly, they seem to be interested only in profit, including o2.

O2 Reports

The signal on @O2 is terrible even in my friend house where it had full 5g signal only got about 10Mbos. @ThreeUK gave bout 30Mbos/ 3g. What's goin O2. Was I wrong 2 switch... I thinkmy home & area isn't the only place. Ur signal is terrible with the fact u have 900mhz spectrum

@O2 No o2 service on my phone since 14 May due to a local mast needing work, no response from 02 to two emails over 8 days ago cannot call 02 as no signal, yet quick enough to take monthly payment, no contact with compensation or refund - shocking customer service!!

Still no signal in my area. I went out for a walk with my baby, and with no way to call anyone if I needed help or assistance. Still no timeframe from @O2 other than "sometimes, things aren't within our control." It's your f***ing phone mast. Sort it out.

Judging by their Twitter feed, it's safe to say that I'm not the only one experiencing issues moving across to @O2. No signal for 2 1/2 days now, and I'm not alone. Really poor, needs sorted urgently.

@O2 if I get zero signal at my house what would you recommend? Change to a new provider?

@O2 hi I have had no signal for 2 days at home and it still says it will be fixed in 48 hours can someone dm me please 👍

I’ve been with @O2 now for 11 years and never have I ever experienced such shit signal !!! Ever☹️ been so crappy the past couple of weeks!

@O2 At the time you the O2 and @giffgaff data - tethering policies were not favourable hence using "three" but a hike in prices combined with massive technical issues zero customer service means I had to move. /2 Thanks to O2 bot or human for better service than @threeUK

Wow @O2 You tell me the broken mast that is creating signal issues to me (& others)will be updated on June 12th after over 2 weeks of issues, then tell me I have to pay a full bill even though I've not been able to use my lifeline phone!?! Seems a tad unfair to me ! #o2 pic.twitter.com/DRRQzxAShM

@O2 50 hours now without signal after requesting number transfer 5 days ago and still no idea from yourselves when the agony will end #helpme

@SkydiveMacca @ThreeUK @EE @O2 That’s terrible!!! I left three a while ago due to signal issues, EE’s signal is definitely better, however recently had an issue with them giving me incorrect info on consolidating accounts. I now can’t upgrade my line for 6 months, they did give a credit as an apology though.